Customer Support Professional -transitioning to Analytics & Operations

Location
Portugal
Rate, USD
Not specified
Work schedule
Full Time, Contract, Internship, Part Time, Temporary,
Language skills
English, Thai
Available for Hire
Yes
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About me

Dynamic Customer Support Professional Transitioning to Analytics & Operations | SQL & Data Analytics Enthusiast | Seeking Entry-Level Opportunities.

Currently pursuing a Data Analytics course and mastering SQL, I am poised to transition into analytical or operational roles. Eager to gain practical experience, I am open to offering my skills for free to potential employers while actively seeking internships or entry-level positions to kickstart my career in analytics or operations.




Education

2016/2020 Bachelor's Degree @ King Mongkut's Institute of Technology Ladkrabang

Experience

10/2022 - 10/2023 Gaming Support Agent @ 5CA

โ€“ Provided technical assistance via live chat and ticketing system to players, addressing their queries and resolving technical issues.

โ€“ Investigated and resolved player account-related issues, while also analyzing technical challenges for appropriate escalation.

โ€“ Proactively identified and reported potential technical issues and trends.

โ€“ Managed data input on spreadsheets for ongoing cases, trending technical concerns, player feedback, and other relevant information.

โ€“ Responded to reviews of the game on various digital storefronts.

โ€“ Acquired in-depth knowledge of the game, including updates on gameplay, trending bugs, optimization strategies, and upcoming events.

โ€“ Successfully maintained KPIs, projectsโ€™ SLAs, and assigned objectives.

11/2020 - 05/2022 Support Specialist @ SDZ SUPPORT TECHNOLOGIES AND SERVICES LIMITED

โ€“ Provided assistance and information to users of the online trading platform via Live Chat, Tickets, and Calls.

โ€“ Executed assigned tasks during shifts, including creating templates for automated response bots, gathering and recording reported issues, translating and editing platform texts from English to Thai, and conducting proofreading in Thai.

โ€“ Analyzed user-reported issues and promptly escalated cases to the relevant departments for resolution.

โ€“ Ensured adherence to KPIs, SLAs, and assigned objectives.


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