# Customer Support Specialist

Location[Germany](https://jobicy.com/resume-region/germany.md)Rate, USD Not specifiedWork schedule Full Time,  Part Time, Links Language skills English, Russian, TurkishAvailable for Hire Yes [Hire me](#resume-dialog)

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## About me

As a dedicated and results-driven customer service professional, I bring a wealth of
experience in delivering exceptional support to clients. With a solid background in the
hospitality industry, honed through my tenure at [hidden link], I have consistently
achieved success in meeting and exceeding customer expectations. My track record
includes adeptly addressing inquiries, swiftly resolving issues, and facilitating seamless
bookings to ensure unparalleled customer satisfaction. I possess excellent
communication skills, both verbal and written, and am proficient in utilizing various
communication channels such as email, phone, and live chat to effectively engage with
clients

## Professional area

### [Customer Support](https://jobicy.com/resume-category/supporting.md)

## Skills

### [Chat and Email Support](https://jobicy.com/resume-skill/chat-and-email-support.md)[Cold Calls](https://jobicy.com/resume-skill/cold-calls.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Critical Thinking](https://jobicy.com/resume-skill/critical-thinking.md)[Empathy](https://jobicy.com/resume-skill/empathy.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)

## Education

2019/2023  English Philology Bachelor's  @  IBSU  2023/2025  English literature Master's  @  Universitat Tubingen

## Experience

2021/2021  Customer Support Representative  @  Majorel

Processing of telephone and written customer inquiries
Comprehensive advice and clarification of customer queries
Maintenance of customer and transaction data

2023/2023  Content Moderator  @  Majorel

Controlling content on social media
Preventing the distribution of disturbing content on social media
platforms

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