# management/trainer/ team lead Location[Costa Rica](https://jobicy.com/resume-region/costa-rica.md)Rate, USD $7 / hourWork schedule Full Time, Links—Language skills English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Motivated and creative Customer Service Trainer with leadership experience as a Backup Team Lead and a strong background in client satisfaction, fraud prevention, and logistics coordination. Skilled in instructional design, coaching, and performance optimization. Bilingual (Spanish-English B2+), adaptable, tech-savvy, and passionate about helping teams and individuals grow. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md)[Writing & Content Creation](https://jobicy.com/resume-category/writing.md) ## Skills ### [Adobe](https://jobicy.com/resume-skill/adobe.md)[Adobe After Effects](https://jobicy.com/resume-skill/after-effects.md)[Adobe Illustrator](https://jobicy.com/resume-skill/adobe-illustrator.md)[Adobe Photoshop](https://jobicy.com/resume-skill/adobe-photoshop.md)[Canva](https://jobicy.com/resume-skill/canva.md)[Coaching](https://jobicy.com/resume-skill/coaching.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Computer Skills](https://jobicy.com/resume-skill/computer-skills.md)[CRM Management](https://jobicy.com/resume-skill/crm-management.md)[Effective Communication](https://jobicy.com/resume-skill/effective-communication.md)[Employee Engagement](https://jobicy.com/resume-skill/employee-engagement.md)[Employee Training](https://jobicy.com/resume-skill/employee-training.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Microsoft Word](https://jobicy.com/resume-skill/microsoft-word.md)[MS Power BI](https://jobicy.com/resume-skill/ms-power-bi.md)[Salesforce](https://jobicy.com/resume-skill/salesforce.md)[Tableau Software](https://jobicy.com/resume-skill/tableau.md) ## Education ![Sad](data:image/svg+xml;base64,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) The user has not yet completed this section ## Experience 2024 – Present Logistics Coordinator @ Blue marling nearshore Work for the Interport account in a truck logistics company. Coordinate logistics operations and ensure timely deliveries and documentation. Communicate with drivers, dispatch, and clients to guarantee service quality. Oct 2022 – July 2024 Trainer @ Movate Designed and delivered training programs for new customer service agents. Created interactive training materials, simulations, and refresher courses. Improved onboarding efficiency by standardizing training agendas. Aug 2022 – Oct 2022 customer service @ movate Delivered support for online orders, returns, and store coordination across the U.S. Maintained high-quality service aligned with Home Depot’s 4 customer pillars. May 2022 – Aug 2022 Backup Team Lead @ Foundever Supervised a team of 10 agents; conducted 1:1s and performance evaluations. Implemented individual development plans and monitored KPIs. Contributed to exceeding customer satisfaction targets. Mar 2021 – May 2022 Fraud Department Agent @ foundever Investigated suspicious financial activity, including fraud and money laundering. Analyzed critical data and escalated high-risk cases to appropriate authorities. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Environmental Management SpecialistUnited KingdomI am an Environmental Management postgraduate with an M.Sc. from Brunel University London and a strong academic background in environmental science and engineering. My focus has been on environmental impact…](https://jobicy.com/cv/id147955.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Applied AI / LLM EngineerRussiaI am an AI / LLM Engineer focused on building LLM features and shipping them to production. 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