Customer and Technical Support Specialist
- Location
- Philippines
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a customer-focused and service-driven professional with a solid background in both Customer Support and Technical Support. I am passionate about creating positive customer experiences through empathetic communication and active listening, providing timely and effective solutions. I am skilled in handling a wide range of customer inquiries and concerns, focusing on building trust, resolving issues calmly, and ensuring customer satisfaction. Known for simplifying information, maintaining professionalism under pressure, and turning challenges into opportunities for exceptional service, I am equipped with technical troubleshooting experience. My strength lies in delivering clear, supportive, and personalized interactions. I am eager to bring my dedication and customer-first mindset to a dynamic team where I can contribute to lasting success for both the customer and the client.
Professional area
Education
- 2015 - 2020 Bachelor of Science in Information Technology @ University of Cebu
Experience
- 2024 - 2025 Customer and Technical Support Specialist @ 5CA Inc.
-Provided responsive customer support via ticketing systems and online
platforms for account, content, and gameplay issues.-Diagnosed and resolved technical problems like connectivity errors,
account linking issues, and UI bugs.-Guided users through troubleshooting steps and escalated complex
cases when needed.-Enforced company policies while handling misconduct reports,
suspensions, and violations.-Used internal CRM tools to document, track, and resolve support cases
efficiently.- 2023 - 2024 Customer Support Representative @ Regent Business Process
-Delivered quality users, addressing a wide range of concerns
including transactions, card usage, app functionality, fraud reports,
and transaction disputes with a strong focus on accuracy, empathy,
and customer satisfaction.-Collaborated with internal teams resolve complex issues, ensuring
timely follow-up and resolution.– Maintained detailed case records and followed up on user concerns
regarding transaction and dispute timeframes .-Adhered to data privacy and compliance standards
- 2022 - 2023 Customer Support Representative @ ePerformax Contact Center and BPO
Delivered quality users, addressing a wide range of concerns including transactions, card usage, app functionality, fraud reports, KYC, KYB and transaction disputes with a strong focus on accuracy, empathy, and customer satisfaction.
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