Customer Success Specialist

I am a customer-focused and multilingual professional with 3 years of experience in customer support, NGO administration, and hotel operations. I have developed strong skills in managing high volumes of inquiries, supporting client onboarding, and maintaining long-term relationships. My expertise includes proficiency in Shopify e-commerce management, CRM systems such as Zendesk, Freshdesk, and HubSpot, as well as remote collaboration tools.

Throughout my career, I have acted as the first point of contact and trusted advisor for new and existing restaurant clients, leading onboarding processes to ensure customers quickly adopt and benefit from digital ordering and payment solutions. I have identified upselling opportunities and contributed to long-term relationship development by maintaining strong customer satisfaction through clear communication and problem-solving.

I have experience working in international environments, including Sweden, Poland, and with the UN Refugee Agency in Cracow, where I registered displaced individuals and provided information on rights and services in multiple languages. I am adept at handling support questions proactively and coordinating with internal teams to resolve issues efficiently.

My background also includes organizing meetings, conducting interviews, and performing primary data analysis to prepare reports on program implementation progress. Additionally, I have managed daily schedules and staff assignments, inventory orders, and trained teams to maintain quality standards in hospitality settings.

I am fluent in Ukrainian, Polish, and English, with intermediate proficiency in Swedish. I am committed to delivering empathetic service and adapting quickly to fast-paced and diverse work environments.