Customer Experience Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

Administrative and Client Success Professional seeking to leverage my experience and provide customer success. I plan to utilize my 10 years in customer care and 5 years in administration to deliver strategic solutions that enable client’s success and services teams to deliver.


Graduated June 2020 Bachelor of Arts @ University of Toronto


SEP 2021 - Present Administrative Officer @ FunctionAbility Rehabilitation

-Managing all aspects of administration for over 100 Clients:
-Create new client and maintain client files
-Completing billing monthly for all clients (Quickbooks, in-house submissions, Submissions to Legal teams and via online portals)
-Editing, submitting and sending out reports to relevant professionals on strict timelines for funding
-Maintaining relevant professionals, client documents and correspondence between treating teams
-Train new employees on internal software and procedure
-Sourcing and ordering any equipment necessary for team or office
-Spearheading ideas, creation and execution of seasonal staff events
-Scheduling and organizing meetings by preparing materials, developing email agendas, minute taking
-Troubleshooting issues, escalating where needed, and following up promptly to ensure team expectations are exceeded

SEP 2020 - SEP 2021 Client Care Specialist @ Better Bodies Club

-Creating unmatched client experiences by introducing clients to the facility, pitching memberships and ensuring that they continue to have visits they look forward to
-Facilitating cross team interactions and removing impediments between marketing, management, client care teams and independent contractors
-Managing the software transition to newly developed client portal
-Project managing the growth and rebrand of the business under new ownership using Trello to track tasks and projects
-Organizing the elimination of paper filing and moving the company to a fully virtual documentation and records management system
-Scheduling and organizing meetings by preparing materials, developing email agendas, minute taking and other duties as required
-Composing letters, memos, emails and other correspondence to a wide variety of clients; typing and editing promotional material, correspondence and data
-Gathering data from teams to proactively raise prioritization, scheduling tradeoff decisions and critical issues

MAR 2019-MAR 2020 Receptionist @ Fit Factory Fitness

-Touring prospective clients, explaining the facility’s concept and pitching sales by aligning client needs with membership options
-Creating strong bonds with clients, using their name at every visit and creating a rapport that strengthened their connection with the facility and its brand
-In charge of day-to-day administrative duties, including filing, scheduling, data entry, and record maintenance
-Supporting management team and coordinating between client, contractor and management
-Successfully managed and built client relationships, with measurable impacts of increase in membership sales and client retention
-Working in coordination with business owners to execute successful promotions
-Responding to inquiries via phone calls and emails promptly

JUN 2018 - DEC 2018 Administrative and Front Desk Associate @ Eastroom

-Point of contact for clients on issues such as Operations, Tech Support, Membership
-Planning and project managing a variety of successful weekly and quarterly events with the Director of Operations
-Executing daily administrative tasks for members of the coworking space, including document preparation, records management, meeting and event planning, inventory management and office supplies procurement
-Managing confidential data and coordinating the preparation and filing of documents via online databases containing over 500 members
-Creating writing and visual digital marketing content for email and social media marketing
-Assisting clients with technical support and making minor website updates

Recommend this talent

Recommend this specialist