# Senior Technical Writer and Business Analyst Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $60 / hourWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a Senior Technical Writer and Business Analyst with over 20 years of experience specializing in technical documentation, project management, policy analysis, and SharePoint administration. Throughout my career, I have demonstrated strong leadership skills by managing teams and streamlining processes to enhance efficiency and compliance. I am adept at developing Standard Operating Procedures that improve operational workflows and communication practices. I have extensive experience supporting federal agencies and congressional affairs, holding an active Secret Clearance which has enabled me to work on sensitive government projects. My work includes delivering clear, accurate documentation and reports that support decision-making at senior levels. I am skilled in administering SharePoint sites to optimize collaboration and content management. My background also includes research and analysis in policy areas such as suicide prevention and health services, where I have provided data-driven recommendations and supported evidence-based strategies aligned with national initiatives. I am comfortable working in fast-paced environments and coordinating cross-functional teams to meet project goals. I possess strong problem-solving and analytical thinking abilities, complemented by excellent communication and collaboration skills. These qualities have allowed me to successfully manage complex projects and maintain positive relationships with stakeholders, including government officials and congressional representatives. I am passionate about leveraging my expertise to support organizational objectives and improve operational effectiveness. I continuously seek opportunities to enhance my skills and contribute to meaningful projects that have a positive impact on public service and policy implementation. ## Professional area ### [Management & Operations](https://jobicy.com/resume-category/management.md)[Writing & Content Creation](https://jobicy.com/resume-category/writing.md) ## Skills ### [Business Analysis](https://jobicy.com/resume-skill/business-analysis.md)[Change Management](https://jobicy.com/resume-skill/change-management.md)[Client Relations](https://jobicy.com/resume-skill/client-relations.md)[Collaboration](https://jobicy.com/resume-skill/collaboration.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Compliance](https://jobicy.com/resume-skill/compliance.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[Organizational Skills](https://jobicy.com/resume-skill/organizational-skills.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)[Technical Writing](https://jobicy.com/resume-skill/technical-writing.md) ## Education 2020 Master of Liberal Arts @ Johns Hopkins University 1995 Bachelor of Arts in English & Political Science @ Syracuse University Cum Laude ## Experience Sep 2021 - Aug 2025 Senior Technical Writer @ Booz Allen Hamilton Led deliverables management by tracking client requirements, monitoring progress, and ensuring accurate, on-time submissions. Edited and enhanced recurring reports to improve clarity, accuracy, and stakeholder communication. Administered SharePoint sites by managing permissions, content, and workflows, optimizing usability, and team collaboration. Created and implemented Standard Operating Procedures (SOPs) to streamline processes, boost efficiency, and maintain consistent communication practices. May 2021 - Sep 2021 Research Coordinator @ Department of Defense (DoD), Defense Suicide Prevention Office (DSPO) Researched suicide prevention policies and programs, providing data-driven recommendations. Delivered concise reports and presentations to senior leaders and stakeholders. Partnered with teams to assess program effectiveness and suggest improvements. Supported evidence-based strategies, aligned with DoD and national initiatives. Aug 2020 - May 2021 Program Support Team Lead @ DoD Health Services Policy & Oversight (HSP&O), Defense Health Agency (DHA) Supervised a four-member team, providing administrative, supply, distribution, and logistics support. Streamlined workflows by removing process bottlenecks, boosting productivity, and efficiency. Coordinated daily operations to ensure the timely delivery of resources and services. Enhanced responsiveness and service quality through improved administrative procedures. Feb 2016 - Aug 2020 Senior Technical Writer Team Lead @ DoD, Defense Health Management Systems (DHMS), and Joint Operational Medicine Information Systems (JOMIS) Program Management Office Streamlined technical documentation to improve clarity, compliance, and team efficiency. Administered and maintained SharePoint Virtual Collaboration Sites to optimize accessibility. Supported program operations by ensuring accurate documentation and information management. Enhanced collaboration across teams through effective knowledge-sharing tools and processes. Sep 2014 - Jan 2016 Business Analyst @ NetImpact Strategies Conducted comprehensive analyses of I&O contracts, identifying key overlaps and opportunities for consolidation to reduce costs, and improve efficiency. Delivered actionable recommendations to leadership, supporting data-driven decision-making for contract consolidation strategies. Designed and implemented interactive dashboards in Oracle Primavera to track contract progress and performance metrics in real time. Oct 2012 - Sep 2014 Business Analyst @ NetImpact Strategies Enhanced stakeholder visibility and collaboration by presenting clear, data-driven insights through dynamic reporting tools. Jul 2011 - Sep 2012 Business Analyst @ Whitney Bradley and Brown (previously NetStar-1) Facilitated working group sessions for the Release Management OTC stakeholder groups regarding USCIS Electronic Immigration System (ELIS) requirements. Managed SharePoint site administration, optimizing sub-site design and maintenance to enhance user experience and access to resources. Feb 2011 - Jul 2011 Management Analyst @ Whitney Bradley and Brown (previously NetStar-1) Prepared acquisition documentation for USCIS OIT procurements. Feb 2009 - Feb 2011 Technical Writer @ Whitney Bradley and Brown (previously NetStar-1) Prepared SOPs for the change management branch. Feb 2007 - Feb 2009 Management Analyst/Technical Writer @ Whitney Bradley and Brown (previously NetStar-1) Coordinated space management for the OIT and created a formalized method of requesting and allocating space for new government employees and contractors authorized to be in government space. Apr 2006 - Feb 2007 Technical Writer @ Whitney Bradley and Brown (previously NetStar-1) Drafted various written documents as needed, including SOPs, organizational background briefing documents, and summaries of the mission of the divisions within the OCIO. Nov 2001 - Apr 2006 Congressional Liaison Representative (GS-11/GS-9) @ United States Marine Corps, Office of Legislative Affairs Drafted clear, accurate responses to Congressional inquiries, ensuring timely and effective communication. Evaluated and verified information to enhance accuracy and strengthen agency credibility. Streamlined correspondence processes to improve transparency and responsiveness. Supported leadership in maintaining positive congressional and constituent relations. Jan 2001 - Oct 2001 Federal Policy Associate @ National Association for the Education of Young Children (NAEYC) Monitored federal and state legislation affecting early childhood education to inform advocacy priorities. Researched policy trends and provided analysis to support strategic decision-making. Drafted briefs and communications to effectively convey legislative impacts to stakeholders. Contributed to advocacy initiatives that elevated NAEYC’s influence in education policy discussions. Sep 1999 - Jan 2001 Legislative Assistant @ National Association of Community Health Centers Engaged with Congressional staff to advocate for healthcare initiatives supporting community health programs. Drafted legislative summaries to keep members informed about critical policy developments. Supported advocacy campaigns that strengthened stakeholder awareness and engagement. Contributed to building bipartisan support for community health priorities through effective communication. Jan 1998 - Sep 1999 Legislative Assistant @ Health and Medicine Counsel of Washington Tracked and analyzed federal health legislation to identify policy impacts and advocacy opportunities. Translated complex policies into clear, actionable insights for client engagement. Prepared detailed legislative summaries to support informed client decision-making. Strengthened advocacy efforts by ensuring clients remained up to date on key health policy developments. Jan 1997 - Jan 1998 Legislative Correspondent @ United States Congress, Representative Robert E. Andrews (D-NJ) Responded to constituent inquiries with clarity and timeliness, strengthening public trust and engagement. Researched policy issues to draft accurate responses and provide informed recommendations. Supported legislative staff in developing outreach materials and communications. Facilitated positive constituent relations by ensuring concerns were addressed promptly and effectively. Apr 1996 - Jan 1997 Staff Assistant @ United States Senate, Senator Frank R. Lautenberg (D-NJ) Coordinated logistics for Congressional tours, ensuring seamless operations, and a positive visitor experience. Managed scheduling, communications, and support for official events and constituent visits. Provided on-site assistance to visitors, addressing inquiries, and enhancing public engagement. Strengthened office efficiency by streamlining tour coordination and feedback processes. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) TailorSaudi ArabiaI am a dedicated and hardworking tailor with 6 years of professional experience in garment sewing, alteration, fitting, measurement taking, and finishing work. I have worked in both Bangladesh and…](https://jobicy.com/cv/id147833.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Senior Software EngineerUnited StatesI am a Senior Software Engineer with 8 years of experience building enterprise backend applications using Java and Spring Boot. 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