IT Support Specialist

I am an IT Support Specialist with a Bachelor of Science in Computer Engineering from Florida International University, graduating Magna Cum Laude in April 2024. My concentration areas include Data System Software, Entrepreneurship, and Embedded Systems. I am certified in Microsoft Azure AI Fundamentals and have consistently been on the Dean’s List throughout my academic career.

Currently, I provide Level I/II technical support at the Miami Beach Convention Center, where I handle hardware, software, and connectivity issues for end users. I administer Microsoft 365 services such as Teams, Outlook, and SharePoint, and utilize tools like NinjaOne and SentinelOne for system monitoring and endpoint security. I also support work order and asset tracking through Corrigo Enterprise.

Previously, I worked as a Software Application Administrator on a contract basis, managing Corrigo Enterprise’s cloud-based facility and asset management platform. I was responsible for creating asset hierarchies, scheduling maintenance, managing user accounts and permissions, and developing SOPs and training documentation.

Before that, I served as a Supervisor and IT Coordinator at Chick-fil-A, where I coordinated IT operations, troubleshot POS and network issues, and led a team of up to 45 members. I contributed to record-breaking sales and earned the Symbol of Success award for three consecutive years.

I have also been involved in robotics projects and STEM education, including programming competition robots and teaching programming fundamentals to K-8 students. My key strengths include strong troubleshooting skills, effective communication, quick learning, and a customer-focused approach. I am fluent in English and Spanish and comfortable working in fast-paced IT environments.