I am a proactive and detail-oriented Administrative & Trade Marketing Professional with over 5 years of experience in sales coordination, merchandising, and office management. I am known for my excellent organizational skills, initiative, and a customer-centric approach. I am adept at multitasking, supporting leadership teams, and driving operational efficiency.
In my current role as a Trade Marketing Representative at Massy Distribution, I implement product displays, promotions, and planograms across retail locations to boost product visibility and sales. I monitor stock levels, manage reorders, analyze customer purchasing patterns, and provide in-store customer support while collaborating with store managers to ensure campaign success.
Previously, as a Commercial Coordinator at Massy Distribution, I coordinated travel, accommodations, and expense reports for executives and international guests. I managed HR administrative tasks, maintained KPI and ISO reports, handled invoices and purchase orders, and acted as a liaison for sales representatives and external clients.
I have also worked as an Administrative Assistant and Filing Clerk at Kennicon Engineering Ltd, where I supported front desk operations, managed scheduling, and assisted HR with policy documentation. My earlier experience includes customer service roles in retail and hospitality, where I delivered exceptional service and resolved issues with empathy.
I am TEFL certified and have completed various computer literacy and quality management training courses, which complement my administrative and marketing skills. I am committed to maintaining high integrity and confidentiality in all my professional endeavors.
Implemented product displays, promotions, and planograms across retail locations. Boosted product visibility and sales by optimizing merchandising layouts. Monitored stock levels, managed reorders, and analyzed customer purchasing patterns. Provided in-store customer support and collaborated with store managers for campaign success.
Coordinated travel, accommodations, and expense reports for executives and international guests. Managed HR administrative tasks including attendance, leave, and commission reports. Maintained and circulated KPI and ISO reports; ensured compliance with quality standards. Handled invoices, purchase orders, product lists, and interdepartmental logistics. Acted as primary liaison for sales reps and external clients regarding product queries and promotions.
Supported front desk operations and managed scheduling, meeting prep, and minutes. Maintained organized filing systems and assisted HR with policy documentation.
Delivered exceptional customer service in high-volume retail and restaurant settings. Resolved issues with empathy, promoted loyalty programs, and supported frontline operations.
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