# Bilingual Customer Support and Sales Specialist Location[Spain](https://jobicy.com/resume-region/spain.md)Rate, USD $22 / hourWork schedule Full Time, Links Language skills Catalan, English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Customer service and sales professional with experience in client relations, communication, and remote support. Recently worked as a Family Advisor for an assisted reproduction and family consulting company, supporting international clients through personalized guidance and sensitive processes. Bilingual, empathetic, and skilled in customer support, sales, and social media management. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Administrative Tasks](https://jobicy.com/resume-skill/administrative-tasks.md)[AI - Artificial intelligence](https://jobicy.com/resume-skill/ai.md)[Appointment Setting](https://jobicy.com/resume-skill/appointment-setting.md)[B2B](https://jobicy.com/resume-skill/b2b.md)[B2C](https://jobicy.com/resume-skill/b2c.md)[Bilingual](https://jobicy.com/resume-skill/bilingual.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Client Support](https://jobicy.com/resume-skill/client-support.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Computer Skills](https://jobicy.com/resume-skill/computer-skills.md)[Critical Thinking](https://jobicy.com/resume-skill/critical-thinking.md)[CRM](https://jobicy.com/resume-skill/crm.md)[Decision Making](https://jobicy.com/resume-skill/decision-making.md)[Detail-oriented](https://jobicy.com/resume-skill/detail-oriented.md)[Email](https://jobicy.com/resume-skill/email.md)[Empathy](https://jobicy.com/resume-skill/empathy.md)[Hardworking](https://jobicy.com/resume-skill/hardworking.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Manage Conflicts](https://jobicy.com/resume-skill/manage-conflicts.md)[Multi-tasking](https://jobicy.com/resume-skill/multi-tasking.md)[Online research](https://jobicy.com/resume-skill/online-research.md)[Organized](https://jobicy.com/resume-skill/organized.md)[Phone Support](https://jobicy.com/resume-skill/phone-support.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Resilent](https://jobicy.com/resume-skill/resilent.md)[Soft skills](https://jobicy.com/resume-skill/soft-skills.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)[Trello](https://jobicy.com/resume-skill/trello.md)[Zoom](https://jobicy.com/resume-skill/zoom.md) ## Completed Tests Customer Conflict Management Skills Assessment (Intermediate) Score: 95% • [View Certificate ›](https://jobicy.com/signals.php?action=cert&code=5BJX11TYQ8G4.md) ## Education 2011-2013 High School Diploma in Humanities and Social Sciences @ Evangélico Honduras 2013-2015 Bilingual Call Center Technical Degree @ Unitec Honduras 2024.. Higher Degree in Marketing and Advertising @ UOC Barcelona Still studying ## Experience 2015-2018 Coordinator and English teacher. @ Coral international Bilingual school Supervised and coordinated teachers from 1st to 3rd grade, managed communication with students and families in a bilingual environment, provided administrative support, and helped with daily school operations. 2018-2019 Costumer service and sales agent @ Alorica Honduras Provided bilingual customer support, handled client inquiries and issue resolution, and performed cross-selling to promote additional services and improve customer satisfaction while meeting performance goals. 2020-2023 Sales and Customer Support Advisor @ Orange Spain Managed customer service and sales operations for both B2C and B2B clients, advised customers on mobile and internet services, handled issue resolution, and promoted products through cross-selling and personalized support. 2024-2026 Family advisor @ Investmedical Provided personalized guidance to families seeking assisted reproduction options, listening with empathy to their medical and personal situations and helping them identify the most suitable program for their needs. Applied knowledge of international legal frameworks related to assisted reproduction to offer reassurance, clarity, and informed support throughout the decision-making process. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Translator and Project ManagerPortugalI am a Portuguese professional with a long career spanning information technology, sales, product management, and translation. Since August 2023, I have been retired, but I continue to be identified…](https://jobicy.com/cv/id147927.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) QHSE Intern / Quality, Safety and Environment SpecialistMoroccoI am a young professional with a strong interest in quality, safety, environment, and continuous improvement. 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