# Operations & Administration Manager Location[South Africa](https://jobicy.com/resume-region/south-africa.md)Rate, USD $10 / hourWork schedule Full Time, Links Language skills Afrikaans, EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a results-driven Operations & Administration Manager with over 10 years of experience working in highly regulated, fast-paced environments. Throughout my career, I have demonstrated a proven track record of improving operational processes to drive efficiency and reduce costs. I have successfully maintained zero-compliance-breach payroll management for a workforce of approximately 80 employees, ensuring accuracy and timeliness. I am skilled in growing and managing client bases, streamlining administrative systems, and ensuring full compliance with South African labour law and Private Security Industry Regulatory Authority (PSIRA) regulations. My expertise spans operations, HR, and financial administration, where I consistently deliver measurable improvements contributing to cost savings, time savings, and client growth. In my current role as Operations & Administration Manager at Eagle Security Systems, I manage end-to-end operations across multiple business units, oversee payroll, workforce planning, financial administration, and compliance reporting. I have successfully led system migrations and new tool rollouts, enhancing operational dashboards and supporting remote operations. Previously, I have worked as an Administrative Coordinator at Santam & Mutual & Federal, where I processed insurance claims and managed policy administration. I also have experience as a Receptionist/Administrative Support at Safe Security, providing cross-functional support and managing front-office administration. Earlier in my career, I owned and managed a pub and restaurant, where I handled staff supervision, stock control, supplier management, cash management, and basic bookkeeping. This diverse experience has equipped me with strong operational, financial, and client management skills. I am committed to continuous improvement and delivering high-quality administrative and operational support. I thrive in remote working environments and am adept at managing complex operations independently while ensuring business continuity and client satisfaction. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Canva](https://jobicy.com/resume-skill/canva.md)[Client Management](https://jobicy.com/resume-skill/client-management.md)[Client Relations](https://jobicy.com/resume-skill/client-relations.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Employee Relations](https://jobicy.com/resume-skill/employee-relations.md)[Leave Management](https://jobicy.com/resume-skill/leave-management.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Microsoft Outlook](https://jobicy.com/resume-skill/outlook.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Quickbooks](https://jobicy.com/resume-skill/quickbooks.md)[Sage](https://jobicy.com/resume-skill/sage.md) ## Education 1996 Matric @ Grens High School ## Experience 2015 ‒ Present Operations & Administration Manager @ Eagle Security Systems Managed end-to-end operations across multiple business units, improving efficiency and ensuring regulatory compliance. Processed payroll for 80+ employees, maintaining zero-compliance-breach record. Oversaw workforce planning, guard and supervisory rosters, and ensured compliance with South African labour legislation and industry standards. Managed financial administration tasks such as invoicing, job cards, and supplier payments using QuickBooks. Prepared audit files, regulatory documentation, tender submissions, and compliance reports; monitored operational dashboards. Allocated and reconciled client payments, supported system migration processes, and maintained financial accuracy. Administered debit orders via Netcash, loaded new clients, verified calculations, and ensured balanced submissions. Monitored operational dashboards, conducted spot checks, and supported control room oversight. Managed purchase orders, stock payments, supplier accounts, and loan tracking for staff. Produced executive reports, presentations, correspondence, and management updates. Implemented administrative systems and process improvements to streamline business operations, contributing to significant time savings. Provided cross-functional support to management and teams, improving coordination and operational efficiency. Successfully managed complex operations independently in a remote working environment, ensuring business continuity and client growth. 2017 ‒ 2019 Administrative Coordinator @ Santam & Mutual & Federal Processed insurance claims for clients, ensuring confidentiality and timely resolution. Managed policy administration, including revising policy schedules as needed. Assisted in signing new policies, contributing to client growth. Ensured confidentiality of client documentation and adherence to regulatory guidelines. 2014 ‒ 2015 Receptionist / Administrative Support @ Safe Security Provided cross-functional support to management, staff, and clients, acting as the central point of contact for operational and administrative queries. Successfully managed complex operations independently in a remote working environment, focusing on front-office administration and client communication. 2007 ‒ 2014 Owner / Assistant Manager / Operations Supervisor @ Business & Hospitality Management Owned and managed a pub and restaurant, overseeing staff supervision, stock control, and supplier management. Handled cash management, basic bookkeeping, and customer service, ensuring a high level of operational efficiency. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Applied AI / LLM EngineerRussiaI am an AI / LLM Engineer focused on building LLM features and shipping them to production. 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