# HR & Operations Manager Location[St Kitts and Nevis](https://jobicy.com/resume-region/st-kitts-and-nevis.md)Rate, USD $15 / hourWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am an experienced HR & Operations Manager with over 8 years of expertise in leading people strategy, employee engagement, and operational excellence across multi-site service environments. I am passionate about cultivating inclusive, high-performing cultures that strengthen employee relations, enhance retention, and elevate service delivery. Throughout my career, I have developed strong skills in coaching leaders, managing complex workforce needs, and aligning people practices with organizational goals. I take pride in embedding trust, accountability, and belonging into every stage of the employee experience to drive sustainable business success. My approach focuses on creating positive workplace cultures through employee engagement initiatives, recognition programs, and flexible work arrangements that support both organizational growth and individual career progression. In my current role, I lead full-cycle talent management and oversee multi-site operations, ensuring consistent service delivery and operational efficiency. I have successfully introduced innovative staffing models, enhanced recruitment and employer branding, and secured strategic employee benefits partnerships that improve employee well-being and satisfaction. I am skilled in managing workforce planning, vendor coordination, and process improvements that reduce costs and improve overall operational performance. I am committed to compliance and have implemented structured onboarding processes and training programs to support employee development and workplace safety. My experience also includes administrative and coordination roles where I supported recruitment, scheduling, client relations, and office management. I am adept at using various technical tools such as Microsoft Office Suite, Accuro, Canva, and Adobe to enhance HR and operational functions. I am open to relocation and flexible work arrangements including on-site, hybrid, or remote roles. I am eager to contribute my leadership skills and operational expertise to organizations seeking to build strong, engaged, and high-performing teams. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[HR & Recruiting](https://jobicy.com/resume-category/hr.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Adobe](https://jobicy.com/resume-skill/adobe.md)[Billing](https://jobicy.com/resume-skill/billing.md)[Canva](https://jobicy.com/resume-skill/canva.md)[Client Relations](https://jobicy.com/resume-skill/client-relations.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Employee Engagement](https://jobicy.com/resume-skill/employee-engagement.md)[Employee Relations](https://jobicy.com/resume-skill/employee-relations.md)[Employer Branding](https://jobicy.com/resume-skill/employer-branding.md)[Office Management](https://jobicy.com/resume-skill/office-management.md)[Onboarding](https://jobicy.com/resume-skill/onboarding.md)[Performance Management](https://jobicy.com/resume-skill/performance-management.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Recruitment](https://jobicy.com/resume-skill/recruitment.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Scheduling](https://jobicy.com/resume-skill/scheduling.md)[Talent Management](https://jobicy.com/resume-skill/talent-management.md)[Team Building](https://jobicy.com/resume-skill/team-building.md) ## Education In Progress (Expected Completion: Semester II, 2027) BSc in Human Resource Management @ University of the West Indies 2009 – 2011 Associate Degree in General Studies @ Clarence Fitzroy Bryant College 2004/2009 CSEC Certificate @ Sandy Point High School 12 Subjects Passed ## Experience August 2025 – Present HR & Operations Manager @ Advance Building Maintenance Systems Lead full-cycle talent management, employee relations, and compliance to support a high-performing and engaged workforce. Design and implement employee engagement, recognition, and development initiatives. Partner with senior leadership to drive HR strategy and ensure compliance with labor standards and organizational policies. Oversee multi-site operations, workforce planning, and vendor partnerships. Manage scheduling, resource allocation, and reporting. Drive process improvements to reduce costs and improve operational performance. Achieved strong employee retention and introduced flexible staffing models. Championed internal talent development and secured employee benefits partnerships. June 2024 - July 2025 HR & Operations Coordinator @ Advance Building Maintenance Systems Coordinated recruitment, onboarding, employee relations, and HR file management. Managed daily operations, staff scheduling, and vendor partnerships. Launched employee perks, recognition initiatives, and team-building programs. December 2023 - May 2024 Administrative Assistant @ Gallagher Insurance Brokers (SKN) Ltd Managed office expenses, mail processing, and client scheduling. Guided clients through insurance claims processes. Coordinated reception duties, facilities requests, and cross-departmental communications. February 2017 - October 2022 Operations & Scheduling Coordinator - Supervisor @ Daly’s Cleaning Services Managed staff scheduling, recruitment support, and performance oversight. Oversaw inventory, equipment maintenance, and client billing. Supported portfolio management, policy implementation, and administrative compliance. March 2019 - September 2020 Owners’ Services Administrator @ Belmont Management Company, Kittitian Hill Served as primary liaison for property owners and investors. Managed legal documents and investor records. Assisted reservations and administrative teams with reports and meetings. June 2018 - January 2019 Office Manager @ SKN Vision Services Oversaw daily clinic operations including scheduling, billing, compliance, and staff supervision. Managed medical records, office administration, and vendor coordination. Conducted diagnostic ophthalmic tests and ensured medical equipment readiness. September 2015 - January 2019 Ophthalmic Medical Assistant @ SKN Vision Services Conducted ophthalmic diagnostic tests and assisted with minor surgical procedures. Managed patient scheduling, medical records, billing, and Accuro software. Educated patients on treatment plans while maintaining confidentiality and professionalism. December 2014 - August 2015 Front Desk Agent @ Belle Mont Farm Resort, Kittitian Hill Managed guest check-in & check-out, reservations, and special requests. Handled payments, cashier duties, currency exchange, and financial reconciliation. Coordinated guest activities and communicated service updates. September 2011 - November 2014 Teacher @ Ministry of Education, Government of St. Kitts - Nevis Delivered differentiated instruction and assessed student progress. Managed classroom behavior and supported student wellbeing. Collaborated with parents and educational professionals. Led extracurricular activities including school events and netball team coordination. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Applied AI / LLM EngineerRussiaI am an AI / LLM Engineer focused on building LLM features and shipping them to production. 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