Atendimento ao Cliente e Customer Experience

I am a 28-year-old professional passionate about proactivity and service. I strongly believe that commitment and creativity in solving challenges, combined with a collective spirit and a constant desire to learn, are fundamental pillars for building a good professional. Throughout my career, I have developed skills in customer service and experience, always aiming to provide excellent support and satisfaction to clients. I am punctual, responsible, and value teamwork highly in all my endeavors.

My academic background includes a degree in Administration from UNIJORGE, which has equipped me with essential knowledge to manage and improve customer relations effectively. I also completed my high school education at Colégio da Polícia Militar da Bahia. These educational experiences have laid a solid foundation for my professional growth.

Professionally, I have worked in various roles focused on customer service and support. My experience includes positions at Internacional Travessias Salvador S/A, where I handled customer service and fare collection, and at Mais Empresarial LTDA as an apprentice assisting preferential boarding customer service. These roles have strengthened my communication skills and ability to address customer needs promptly.

I am proficient in Microsoft Word, Excel, and PowerPoint, which help me manage administrative tasks and reporting efficiently. I am always eager to learn new tools and techniques that can enhance my performance and contribute to the success of the team and company.

I am motivated by challenges and enjoy working in environments that foster collaboration and continuous improvement. My goal is to continue growing in the customer service field, delivering exceptional experiences and building lasting relationships with clients.