I am an accomplished and versatile professional with expertise in customer care, media leadership, and audio production. As Managing Director of City Radio 89.7 FM, I led the station from inception to wide regional impact, overseeing team development, operations, and community engagement. I am skilled in sound mixing and audio editing with a deep understanding of acoustics, delivering high-quality audio production with clarity and precision. I am a strong communicator and team motivator, known for a hands-on leadership style and dedication to service excellence, innovation, and organisational growth.
Throughout my career, I have demonstrated a commitment to operational strategy, financial oversight, and external partnerships, which have been critical in growing and sustaining a successful regional radio station. I have implemented training and mentorship programs to nurture new talent and improve staff performance. My leadership has fostered a values-based workplace culture, helping the team navigate challenges such as the COVID-19 pandemic and economic downturns.
In addition to my leadership roles, I have hands-on experience in news broadcasting, content planning, and social media engagement. I have delivered clear and engaging news broadcasts while maintaining high journalistic standards and credibility. I have also played a key role in crisis communication and reputation management, safeguarding the station’s public image during sensitive periods.
My technical skills include multi-track audio editing, use of soundboards, and post-production clean-up using professional software and equipment. I have written and delivered original news scripts and promotional content tailored to radio audiences. I have also contributed to strategic communications, announcements, and public statements, including milestone celebrations and crisis responses.
Beyond media, I have creative skills in graphic design using CorelDRAW and have developed social media campaigns to enhance listener engagement and brand visibility. Additionally, I have pursued fashion design as a freelance creative venture, producing bespoke clothing items that demonstrate attention to detail and aesthetic judgment.
I am fluent in English and French, which enhances my ability to communicate effectively in diverse environments. I am passionate about continuous learning and growth, always seeking new opportunities to apply my skills and contribute to organisational success.
I’m a dedicated and flexible professional looking to grow as a Customer Service Representative with your team. I have 15 years of experience working in the media industry, where I developed strong communication, listening, and problem-solving skills by interacting with diverse audiences daily.
I’ve also worked with UKVI, handling complex customer issues with patience and attention to detail. I’m a graduate of Linguistics and African Languages, which helps me communicate clearly and adapt my tone to different people.
My strengths are:
1. Handling complex issues calmly – I stay patient and find solutions even under pressure.
2. Clear communication – Both spoken and written, with a talent for connecting with people.
3. Flexibility – I’m 40 years old, my children are grown, and I’m fully available for any shift, including weekends and evenings.
4. Reliability – I take pride in showing up, learning fast, and supporting the team.
I enjoy helping people, solving problems, and being the reason a customer feels heard and valued. I’m ready to work as many hours as needed and I’m committed to growing with your company.
Attended to all enquiries related to visa application both international/local.
Efficiently performed administrative duties such as schedule management, file organisation, and correspondence drafting. Conducted customer surveys to collect feedback for service improvement. Developed in-depth product knowledge, providing customers with valuable information. Promoted upselling and cross-selling techniques to increase company revenue.
Directed the successful growth of a regional radio station from launch to established broadcaster, celebrating five years of continued expansion and audience impact. Spearheaded operational strategy, team leadership, financial oversight, and external partnerships. Implemented training and mentorship programs, nurturing new talent and improving staff performance. Cultivated a values-based workplace culture, fostering resilience through challenges like the COVID-19 pandemic and economic downturns. Led the station through its 5th anniversary milestone, recognised for outstanding leadership and long-term vision.
Delivered clear, engaging, and accurate news broadcasts across multiple segments, maintaining high journalistic standards and credibility. Led content planning and scheduling, ensuring timely and relevant coverage for a broad audience. Increased audience engagement through effective use of social media and coordinated campaigns to promote new programs and events. Collaborated with press, stakeholders, and government agencies to maintain strong professional relationships and ensure transparent communication. Played a key role in crisis communication and reputation management, safeguarding the station’s public image during sensitive periods. Assisted in production tasks, including script writing, sound editing, and content formatting, contributing to seamless on-air delivery.
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