Customer Support | Admin Assistant | Data Researcher

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2012 - 2025 Level 2 Data Researcher @ S&P Global Market Intelligence

Conducted extensive online research to verify company information, executive profiles, products, and financial data. Edited and proofread transcripts and reports with a high level of accuracy and attention to detail. Managed multiple assignments simultaneously while meeting strict deadlines and service-level targets. Created and maintained Excel reports to track productivity, attendance, and operational metrics. Collaborated with supervisors and team members to improve workflows and reporting tools. Worked independently in a remote environment with minimal supervision.

2009 - 2012 Communication Assistant for Purple Communications @ Stellar Global Solutions

Facilitated communication between clients and service users through specialized telecommunications platforms. Maintained confidentiality and accuracy while handling sensitive information. Provided real-time support and ensured smooth communication during calls. Demonstrated strong multitasking and listening skills in a fast-paced environment.

2008 - 2009 Customer Service Representative for eBay.com @ ePerformax Contact Centers

Responded to customer inquiries via phone and email, resolving account and transaction issues. Managed a high daily volume of communications while maintaining quality standards. Assisted with dispute resolution and provided detailed documentation of customer interactions. Delivered professional support with a strong focus on customer satisfaction.

2006 - 2008 Relay Operator for Verizone @ Performax Contact Centers

Provided communication support services requiring speed, accuracy, and confidentiality. Managed multiple tasks simultaneously while ensuring precise message delivery. Maintained detailed records and adhered to strict operational procedures.

2004 - 2006 Part-time Documentation Assistant @ Summit Paper Co

Processed purchase orders and coordinated with international suppliers. Tracked shipments and monitored delivery schedules. Organized and maintained business documents and correspondence. Followed up with stakeholders to ensure timely completion of orders.

2000 - 2006 Administration Assistant @ Maxi-Info, Inc.

Managed daily branch operations and prepared reports for senior management. Responded to inquiries from students, faculty, applicants, and staff. Coordinated enrollment, scheduling, and faculty assignments. Created and maintained an Excel database of student records and other operational information. Screened and onboarded new hires and provided administrative support across multiple functions.

1999 - 2000 Customer Care Officer for Smart Billcrusher @ Smart Communications, Inc.

Handled inbound customer calls regarding products, services, billing, and technical concerns. Guided subscribers step by step in using mobile phones and value-added services. Resolved customer complaints and escalated more complex issues to the appropriate departments. Promoted relevant products and services based on customer needs. Prepared weekly team performance reports and maintained quality assurance and meeting records as Assistant Team Leader.

1998 - 1999 Telecommunicator for Infopage Pager @ Infocom Communications Network, Inc.

Processed customer messages accurately and transmitted them to subscribers. Responded to inquiries regarding products and services. Ensured timely and accurate handling of customer communications.