Experienced leader with a demonstrated history of leading high performance teams in both the SaaS and contact center industry (~15 years).
Strong focus on CX throughout the full Customer lifecycle and highly skilled in Operations Management, Account Management, Change Management / Business Transformation and Continuous Improvement.
Accustomed to working cross-functionally across regions and functional groups – Sales, Marketing, Product, Engineering, Business Operations and Customer Services and Support – to design and drive a world-class customer experience in fast-paced start-ups as well as high growth corporations.
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Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
In my first 3 months at Dupont Practice Management, I developed a system to take insurance claims rejections down from 151 to less than 15. This was sustainable and rejection numbers remain below 15 currently.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
