# Customer Service Representative Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a customer service and operations professional with extensive experience in call centers, hospitality, retail, and catering management. I have built my career around helping customers, resolving issues quickly, and maintaining a high standard of service in fast-paced environments. I currently work as a Customer Service Representative at Everise Inc. in Houston, where I handle a high volume of incoming calls, gather customer information, and resolve issues using one-call resolution and escalation processes when needed. I am comfortable navigating multiple systems at once and balancing company policy with customer needs. Previously, I worked in front desk, reservations, and guest support roles at Motel 6 and Wiliam’s Party Boats, where I managed money handling, customer check-ins, phone support, and problem resolution. These roles strengthened my ability to stay calm, organized, and professional while supporting a wide range of customer needs. I also have experience in banking-related customer support through TeleTech, where I assisted Bank of America customers with online banking troubleshooting and account questions. In addition, I served as an Assistant Manager at Los Tios, where I handled hiring, compliance, inventory, and team supervision. A major part of my background is in catering and account management from my long tenure at Jason’s Deli, where I coordinated sales, managed client relationships, supervised staff, and supported both inside and outside sales efforts. I have also worked in property management, handling rentals, occupancy, maintenance, and facility oversight. I bring strong communication, leadership, and customer relationship skills, along with a proven ability to manage operations, support teams, and deliver dependable service across multiple industries. I am licensed in Property & Casualty Insurance and Life & Health Insurance in 17 states, which further reflects my professionalism and versatility. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Bookkeeping](https://jobicy.com/resume-skill/bookkeeping.md)[Business Development](https://jobicy.com/resume-skill/business-development.md)[Client Retention](https://jobicy.com/resume-skill/client-retention.md)[Compliance](https://jobicy.com/resume-skill/compliance.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Hiring](https://jobicy.com/resume-skill/hiring.md)[Inside Sales](https://jobicy.com/resume-skill/inside-sales.md)[Lead Generation](https://jobicy.com/resume-skill/lead-generation.md)[Marketing](https://jobicy.com/resume-skill/marketing.md)[Multi-tasking](https://jobicy.com/resume-skill/multi-tasking.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Phone Support](https://jobicy.com/resume-skill/phone-support.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Property Management](https://jobicy.com/resume-skill/property-management.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Sales](https://jobicy.com/resume-skill/sales.md)[Upselling](https://jobicy.com/resume-skill/upselling.md) ## Education 1990 - 1995 Studies in History, Psychology, and Communications @ University of Texas at Pan American Completed university studies with concentrations in History, Psychology, and Communications. ## Experience Oct 2022 - Current Customer Service Representative @ Everise Inc. Handle 40-50 incoming calls daily, gather customer information, assess and fulfill customer needs, navigate multiple systems, resolve issues through one-call resolution or escalation, and generate reports as required. Nov 2019 - Aug 2021 Front Desk Specialist @ Motel 6 Managed money handling, guest check-ins, phone support, accommodation issues, emergency personnel contact, and local recommendations for guests. Feb 2019 - Nov 2019 Customer Service @ Wiliam’s Party Boats Greeted customers, took reservations, planned private boating parties, answered phones, handled money, performed light bookkeeping, and sold merchandise. Mar 2018 - Aug 2018 Customer Service Specialist @ TeleTech Supported a Bank of America call center environment, troubleshooting online banking and answering questions about checking and savings accounts while providing customer care and upselling. Oct 2015 - Jan 2017 Texas Assistant Manager @ Los Tios Managed front-end and back-end staff, ensured compliance with state, local, and company standards, handled hiring and firing, supported marketing and business growth, and managed money, inventory, and ordering. Jul 2001 - Jul 2015 Cater Manager @ Jason’s Deli Maintained catering accounts, coordinated bookings and solicitations, managed financial transactions, coordinated weekly sales, ensured safety and health standards, trained and dispatched staff, supervised a team of 38, and supported inside and outside sales. Oct 2000 - Jun 2001 Onsite Property Manager @ Shurgard Storage Centers Managed rentals and occupancy for 300 units, collected rent, maintained facilities, conducted auctions and evictions, and patrolled the property during nights and weekends. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) TailorSaudi ArabiaI am a dedicated and hardworking tailor with 6 years of professional experience in garment sewing, alteration, fitting, measurement taking, and finishing work. I have worked in both Bangladesh and…](https://jobicy.com/cv/id147833.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Senior Software EngineerUnited StatesI am a Senior Software Engineer with 8 years of experience building enterprise backend applications using Java and Spring Boot. 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