# Customer Service Specialist Location[Costa Rica](https://jobicy.com/resume-region/costa-rica.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a bilingual professional with more than two years of customer service experience, and I have developed strong skills in problem solving, communication, and teamwork. I have worked in fast-paced environments where I supported customers, handled scheduling, managed check-in and boarding processes, and helped ensure smooth daily operations. I also have experience as an AutoCAD designer, where I created detailed house plans for an American company and consistently met high production and quality standards. In addition, I have a solid foundation in teaching English at an advanced level, and I have supported coworkers by improving their communication skills for patient interaction. I am comfortable using Microsoft Office, AutoCAD, and dental management systems such as Opendental and Eaglesoft, which has helped me adapt quickly to different professional settings. Overall, I am a proactive, empathetic, and reliable professional who values teamwork, punctuality, and delivering excellent service in every role I take on. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md) ## Skills ### [Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Coaching](https://jobicy.com/resume-skill/coaching.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Drafting](https://jobicy.com/resume-skill/drafting.md)[Empathy](https://jobicy.com/resume-skill/empathy.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Mentoring](https://jobicy.com/resume-skill/mentoring.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Proactivity](https://jobicy.com/resume-skill/proactivity.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Spanish language](https://jobicy.com/resume-skill/spanish.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[Training](https://jobicy.com/resume-skill/training.md) ## Education Feb 2020 - Present Bachelor's Degree in English Teaching @ National University of Costa Rica Studied English teaching in Liberia, Costa Rica. 2024 - Present Bachelor's Degree in English Teaching @ National University of San Jose Currently pursuing a bachelor’s degree in English teaching in Liberia, Costa Rica. ## Experience Oct 2023 - Jul 2024 AutoCAD Designer @ Strand Designed detailed house plans focusing on foundations for an American company using AutoCAD. Delivered an average of 30 drawings per day, exceeded production targets, trained and mentored 4-6 new employees, and maintained high quality and accuracy. Jul 2024 - Nov 2024 Call Center @ ZimWorx Coordinated patient scheduling and follow-up calls in a dental environment using Opendental and Eaglesoft. Verified insurance claims, provided administrative support, and taught English to coworkers to improve patient communication. Apr 2025 - Sep 2025 Customer Service Agent (CSA) @ Alaska Airlines Supported passengers at the airport with check-in, boarding, baggage handling, and gate operations. Resolved customer issues while maintaining professionalism and compliance with safety and airline regulations. Sep 2025 - Present Front Desk Associate @ Hampton by Hilton Managed guest service tasks including check-in/check-out, reservations, and high-volume customer interactions. Collaborated with housekeeping, maintenance, and management teams to maintain brand standards. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) IELTS Instructor & AI TrainerSouth AfricaI am a dedicated ESL and IELTS professional with more than 20 years of global teaching experience across Vietnam and online platforms. My work has focused on helping learners improve…](https://jobicy.com/cv/id147834.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) TailorSaudi ArabiaI am a dedicated and hardworking tailor with 6 years of professional experience in garment sewing, alteration, fitting, measurement taking, and finishing work. 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