# Customer Service Team Leader Assistant Location[Colombia](https://jobicy.com/resume-region/colombia.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills Dutch, English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a customer service professional with experience supporting team leaders and handling customer inquiries across live chat, email, and phone. I have worked in fast-paced environments where I helped improve customer satisfaction and supported daily operational tasks. In my most recent role, I assisted the team leader with work-related responsibilities such as wiki updates, Csat calculations, checking contact moments, and training new colleagues. I also resolved customer issues efficiently and maintained a service-oriented approach. Previously, I worked as a Customer Service Administrative Assistant at Bet365 and Binatone, where I managed customer communication in English, Spanish, and Dutch. I am comfortable working in multilingual environments and adapting to different customer needs. Earlier in my career, I gained experience as a point of contact for customer reception and colleague onboarding at Concentrix. I also worked in warehouse and logistics roles, which strengthened my organizational skills, responsibility, and ability to work both independently and in teams. I have a background in logistics and administrative support, including training in office and logistics operations. My education and practical experience have given me a solid understanding of ERP/WMS systems, office software, customer communication, and warehouse management. I describe myself as communicative, stress-resistant, persistent, and responsible. I am customer-friendly, service-oriented, and motivated to contribute positively to team performance and customer satisfaction. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Client Relations](https://jobicy.com/resume-skill/client-relations.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Google Suite](https://jobicy.com/resume-skill/google-suite.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Onboarding](https://jobicy.com/resume-skill/onboarding.md)[Phone Support](https://jobicy.com/resume-skill/phone-support.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Time Management](https://jobicy.com/resume-skill/time-management.md) ## Education Oct 2020 - May 2021 Logistics Administrative Assistant @ VDAB CC Diest Training in logistics and administrative support, including ERP/WMS systems, office software, customer-oriented communication, logistics basics, warehouse management, inventory management, transportation, and customs documents. Sep 2017 - Jun 2018 Office and Logistics @ Koninklijke Atheneum Tienen Studied business management, trade fair planning, and completed internships in logistics and administrative support. ## Experience Oct 2022 - Aug 2025 Customer Service Team Leader Assistant @ Bragg / Oryx Gaming Assisted the team leader with work-related tasks such as wiki updates, Csat calculations, checking contact moments, and training new colleagues. Resolved customer issues via live chat, email, and phone. Aug 2021 - Sep 2022 Customer Service Administrative Assistant @ Bet365 Resolved customer issues via live chat, email, and phone. Feb 2020 - Sep 2020 Unemployed @ Unemployed Actively searched for new opportunities. Oct 2019 - Jan 2020 Customer Service Administrative Assistant & Emergencies @ Binatone Resolved customer issues via email in English, Spanish, and Dutch. Oct 2018 - Sep 2019 Customer Service Representative @ Concentrix Served as a point of contact for customer reception and introduction of new colleagues. Sep 2017 - Jun 2018 Warehouse Worker & Logistics Employee @ Transmet Loaded and unloaded trucks, picked goods based on packing slips, and checked stock. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Copywriter and Content ManagerIrelandI have built my career across copywriting, content operations, journalism, and editorial management, with a strong focus on financial services, fintech, and Web3. My background began in consulting, where I…](https://jobicy.com/cv/id147898.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Senior Project ManagerUnited Arab EmiratesI am a results-driven Senior Project Manager and Technical Delivery Lead with more than 16 years of experience delivering complex, multi-stakeholder digital programmes. 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