# Technical Support Supervisor Location[India](https://jobicy.com/resume-region/india.md)Rate, USD $20 / hourWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a telecom professional with 9 years of experience in technical support, network troubleshooting, and team management. My background includes working with DSL, Cable, GPON, VoIP, and IPTV technologies, and I have built a strong track record of resolving complex service issues efficiently. I currently work as a Technical Support Supervisor, where I lead and manage technical support operations, monitor daily workflows, and ensure timely issue resolution. I also provide guidance to team members and handle escalations involving network and service-related problems. Previously, I served as a Technical Support Supervisor at CIK Telecom Center Pvt. Ltd., where I supervised support performance, managed escalations for internet, VoIP, and IPTV services, and helped train and mentor support staff. This role strengthened my leadership and operational management skills. Before that, I worked as Senior Technical Support at CIK Telecom Pvt. Ltd. for nearly seven years. In that position, I provided support for broadband and telecom services, diagnosed and resolved technical issues, configured routers and switches, and assisted customers through remote support tools. I am comfortable working with Windows and Mac operating systems, network protocols, and telecom tools such as Canaveral, UNM2000, and Ping Tool. I also use TeamViewer and AnyDesk for remote troubleshooting and customer assistance. My strengths include technical support, incident management, customer service, escalation handling, team coordination, and communication. I focus on maintaining service quality, improving customer satisfaction, and delivering effective solutions in fast-paced support environments. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Developer & Engineer](https://jobicy.com/resume-category/dev.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)[Team Management](https://jobicy.com/resume-skill/team-management.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[Troubleshooting](https://jobicy.com/resume-skill/troubleshooting.md)[Windows OS](https://jobicy.com/resume-skill/windows.md) ## Education 2011 - 2015 Bachelor of Technology in Computer Science @ Punjab Technical University Bachelor’s degree in Computer Science. Year of passing: 2015. 2008 - 2008 Higher Secondary (12th) @ Shankar bhushan sharan janta inter college Higher secondary education. Year of passing: 2008. 2006 - 2006 Secondary School (10th) @ Shankar bhushan sharan janta inter college Secondary school education. Year of passing: 2006. ## Experience Jun 2025 - Present Technical Support Supervisor @ Behind Every Key Pvt. Ltd. Lead and manage the technical support team, monitor daily operations, provide guidance and technical assistance, escalate and resolve complex network and service issues, and ensure customer satisfaction and service quality. Mar 2023 - May 2025 Technical Support Supervisor @ CIK Telecom Center Pvt. Ltd. Supervised technical support operations and team performance, handled escalations related to internet, VoIP, and IPTV services, conducted troubleshooting and issue analysis, assisted in training and mentoring support staff, and maintained service standards and customer satisfaction. Jun 2016 - Feb 2023 Senior Technical Support @ CIK Telecom Pvt. Ltd. Provided technical support for broadband and telecom services, diagnosed and resolved DSL, Cable, GPON, VoIP, and IPTV issues, configured routers and switches, performed network troubleshooting, assisted customers through remote support tools, and maintained service quality. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Data Analyst / Business AnalystUnited StatesI am an experienced Data & Business Analyst with a strong background in wholesale, retail, logistics, and multi-regional operations. Over 20+ years, I have managed and scaled diverse business projects,…](https://jobicy.com/cv/id147959.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Cybersecurity Graduate and DeveloperItalyI am a cybersecurity graduate and developer working at the intersection of offensive security and AI engineering. 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