# Customer Service and Travel Specialist Location[Philippines](https://jobicy.com/resume-region/philippines.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am an accomplished Customer Service and Travel Specialist with over 7 years of experience in high-volume BPO environments. I have built my career around delivering reliable support in travel management, technical sales, and complex issue resolution. I have handled both leisure and corporate travel bookings, including flights, hotels, and transport arrangements. I am experienced in using GDS tools such as Sabre to create accurate itineraries, manage rebookings, and resolve disruptions efficiently. My background also includes customer service roles where I managed high-volume inquiries, billing concerns, and complaint resolution. I consistently worked toward strong performance metrics such as AHT, CSAT, and QA compliance. In addition to customer support, I have experience in technical sales and troubleshooting. I am comfortable diagnosing issues, explaining solutions clearly, and supporting customers while maintaining a professional and helpful tone. I also served as a Subject Matter Expert, where I supported agents with complex travel bookings, coached team members, and helped train new hires on Sabre and corporate travel processes. This strengthened my leadership and mentoring abilities. I am detail-oriented, adaptable, and committed to delivering excellent service. I value clear communication, process compliance, and customer satisfaction in every role I take on. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Multi-tasking](https://jobicy.com/resume-skill/multi-tasking.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Quality Assurance](https://jobicy.com/resume-skill/quality-assurance.md)[Upselling](https://jobicy.com/resume-skill/upselling.md) ## Education 2013 - 2015 Undergraduate Studies @ Central Philippine State University 2008 - 2012 High School Diploma @ Victorias National High School ## Experience Mar 2022 - Jun 2026 Travel Agent / Leisure & Corporate Travel Specialist @ Teleperformance Bacolod Managed end-to-end flight, hotel, and transport bookings for corporate and leisure clients. Utilized industry-standard flight tools and software to structure clean, complex itineraries. Resolved itinerary disruptions, cancellations, and seating or booking adjustments. Maintained excellent QA scores by adhering to documentation and system protocols. Mar 2019 - Mar 2022 Customer Service Representative @ Transcom Worldwide Bacolod Fielded high-volume customer inquiries, resolving complaints and billing issues efficiently. Consistently met team benchmarks for Average Handle Time (AHT) and Customer Satisfaction (CSAT). Documented detailed account notes and interaction histories for tracking and compliance. Nov 2018 - Mar 2019 Customer Service Representative / Technical Sales Representative @ Panasiatic Solutions Combined technical troubleshooting with targeted sales to resolve customer tech issues and upsell products. Diagnosed and resolved product/service concerns while maintaining a friendly, helpful tone. Feb 2025 - Mar 2026 Subject Matter Expert (SME) @ Teleperformance Supported agents with complex travel bookings and system-related concerns. Provided coaching and guidance to improve team performance. Assisted in training new hires on Sabre and corporate travel processes. Ensured compliance with company and client travel policies. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Data Entry and Administrative AssistantPhilippinesI am a data entry and administrative support professional with experience handling research, encoding, customer service, social media management, and production supervision. I have worked across different industries and adapted…](https://jobicy.com/cv/id147961.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Data Analyst / Business AnalystUnited StatesI am an experienced Data & Business Analyst with a strong background in wholesale, retail, logistics, and multi-regional operations. Over 20+ years, I have managed and scaled diverse business projects,…](https://jobicy.com/cv/id147959.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Cybersecurity Graduate and DeveloperItalyI am a cybersecurity graduate and developer working at the intersection of offensive security and AI engineering. My background combines hands-on penetration testing, security research, and building production-grade LLM-powered platforms….](https://jobicy.com/cv/id147957.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Staff Software Engineer – Data Platform & Backend InfrastructureUnited StatesI am a staff-level software engineer, hands-on technical lead, and engineering manager focused on performance-sensitive data platforms, backend data systems, and large-scale analytical processing. I design Snowflake and Spark/EMR systems…](https://jobicy.com/cv/id147956.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Environmental Management SpecialistUnited KingdomI am an Environmental Management postgraduate with an M.Sc. from Brunel University London and a strong academic background in environmental science and engineering. My focus has been on environmental impact…](https://jobicy.com/cv/id147955.md) [More Resumes](https://jobicy.com/talent.md)