# Operations Coordinator

Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $20 / hourWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog)

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## About me

I am an operations, administrative, procurement, and customer service professional with experience supporting multi-site environments and fast-paced service teams. I have worked across food program coordination, call center operations, and customer support, with a strong focus on organization, compliance, and process improvement.

I have managed vendor relationships, purchasing, inventory control, monthly claims, audits, and documentation for a food program serving multiple childcare centers. I also created SOPs, trained staff, and conducted weekly site visits to help ensure smooth day-to-day operations.

My background includes high-volume customer service, where I handled inbound calls, resolved account issues, documented interactions, and consistently worked toward quality and productivity goals. I am comfortable working in environments that require accuracy, professionalism, and strong communication.

Earlier in my career, I supported dispatch and call center operations by answering large volumes of calls, coordinating field technicians, prioritizing urgent requests, and maintaining service records. These roles strengthened my ability to stay calm under pressure and manage multiple priorities at once.

I have also owned and operated a hair studio, where I managed scheduling, inventory, customer service, and client relationships. That experience gave me hands-on business management skills and a practical understanding of what it takes to run daily operations effectively.

I am currently pursuing a Bachelor of Science in Business Administration with a concentration in Entrepreneurship at Southern New Hampshire University. I bring a combination of operational support, customer service, and business-minded problem solving to every role I take on.

## Professional area

### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)

## Skills

### [Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Compliance](https://jobicy.com/resume-skill/compliance.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Quality Assurance](https://jobicy.com/resume-skill/quality-assurance.md)[Scheduling](https://jobicy.com/resume-skill/scheduling.md)[Training](https://jobicy.com/resume-skill/training.md)[Vendor Management](https://jobicy.com/resume-skill/vendor-management.md)

## Education

In Progress  Bachelor of Science in Business Administration (Entrepreneurship)  @  Southern New Hampshire University

## Experience

Jul 2022 - Mar 2026  Food Program Coordinator  @  Sunshine Schools

Managed food program operations across five childcare centers. Coordinated vendors, purchasing, inventory, compliance, monthly claims, audits, and documentation. Created SOPs, trained Food Service Managers, conducted weekly site visits, and supported directors and executive leadership.

Sep 2021 - Jul 2022  Customer Service Representative (CVS)  @  Teleperformance

Handled high-volume inbound customer calls, resolved account issues, documented interactions, and met quality and productivity goals.

Mar 2015 - Aug 2016  Call Center Operator  @  SSCS

Answered 100-150 calls daily, dispatched field technicians, prioritized urgent requests, and maintained accurate service records.

Feb 2021 - Jun 2021  Cosmetologist  @  Bbellanique Hair Studio

Managed daily business operations, scheduling, customer service, inventory, and client relationships.

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