# Operations and Process Management Specialist Location[Costa Rica](https://jobicy.com/resume-region/costa-rica.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am an operations, process management, and customer experience professional with more than 10 years of experience supporting business operations, process implementation, team coordination, and continuous improvement initiatives. I have a strong background in documentation, stakeholder support, training, KPI follow-up, and operational reporting. I focus on creating structure, improving workflows, and helping teams work more efficiently. I have worked extensively with CRM platforms, data analysis, Python, and Power BI, and I am comfortable translating operational needs into clear and practical processes. In my current role as Specialist Team Lead at UPS TOMS, I support business operations and executive stakeholders, lead onboarding and training initiatives, and maintain process documentation and knowledge repositories. I also coordinate work allocation, monitor productivity, prepare operational reports, and help implement new processes before deployment. My experience includes facilitating training sessions and supporting continuity in a 24/7 environment. Earlier in my career, I worked as a cashier, where I handled customer transactions, payment processing, and cash reconciliation. I am fluent in Spanish and English and have completed certifications in computer equipment operation, service center English, cybersecurity basics, and networking basics. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [CRM](https://jobicy.com/resume-skill/crm.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[Knowledge Management](https://jobicy.com/resume-skill/knowledge-management.md)[Onboarding](https://jobicy.com/resume-skill/onboarding.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Python](https://jobicy.com/resume-skill/python.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md) ## Education 2012 Computer Equipment Operator @ INA 2014 English Technician for Service Centers @ INA 2025 Cybersecurity Basics @ Cisco Networking Academy 2025 Networking Basics @ Cisco Networking Academy ## Experience Aug 2017 - Present Specialist Team Lead @ UPS TOMS Supported business operations and executive stakeholders through service delivery and operational coordination. Led onboarding and training initiatives for internal and external processes. Created and maintained process documentation, operating procedures, and knowledge repositories. Coordinated work allocation, process execution, and productivity follow-up across teams. Prepared operational reports and supported decision-making through performance visibility. Participated in interviewing and curriculum review activities. Supported implementation and transition of new operational processes prior to deployment. Facilitated training sessions on systems, metrics, logistics, and administrative procedures. Provided operational continuity support within a 24/7 environment. Dec 2016 - Aug 2017 Cashier @ Tienda Raul Vega Managed customer transactions and payment processing. Performed cash reconciliation and control procedures. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) FP&A AnalystArgentinaI am a finance professional with hands-on experience in financial analysis, KPI design, and performance tracking across large-scale financial services and other business environments. My work has focused on turning…](https://jobicy.com/cv/id148124.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service AgentEl SalvadorI have valuable work experience in the call center industry and have worked exclusively in English-speaking environments. I have developed strong communication skills and adaptability in dynamic, fast-paced settings. 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