# Operations & Customer Experience Professional Location[Singapore](https://jobicy.com/resume-region/singapore.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills English, MalayAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am an operations and customer experience professional with more than 4 years of combined experience across fine dining, IT support, and military logistics. My background has helped me build a strong foundation in service excellence, team coordination, and problem-solving in high-pressure environments. I have led front-of-house teams in a Michelin-starred restaurant, where precision, guest satisfaction, and consistency were essential every day. In these roles, I focused on mentoring junior staff, improving shift efficiency, and ensuring smooth coordination between the floor, kitchen, and management teams. My experience also includes military maintenance work, where I supported vehicle readiness through routine and corrective maintenance, diagnostics, and repair. This strengthened my ability to work methodically, follow safety standards, and lead team members effectively under demanding conditions. Earlier in my career, I gained customer-facing experience in casual dining and developed strong communication skills through direct guest interaction. I also completed an IT Analyst internship at Deloitte Singapore, where I supported desktop troubleshooting, hardware handling, and internal IT operations. I hold a Diploma in Business Information Technology from Temasek Polytechnic, which gives me a blend of operational understanding and technical literacy. This combination allows me to adapt quickly, communicate clearly with stakeholders, and contribute to process improvement. I am comfortable working in fast-paced environments that require accountability, teamwork, and attention to detail. I bring a practical, service-oriented mindset and a commitment to delivering reliable results across operations, customer experience, and support functions. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Developer & Engineer](https://jobicy.com/resume-category/dev.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Business Analysis](https://jobicy.com/resume-skill/business-analysis.md)[Coaching](https://jobicy.com/resume-skill/coaching.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Database Management](https://jobicy.com/resume-skill/database-management.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[Upselling](https://jobicy.com/resume-skill/upselling.md) ## Education 2018 - 2021 Diploma in Business Information Technology @ Temasek Polytechnic Relevant modules included Business Analysis, IT Infrastructure, Database Management, Systems Design, and Project Management. 2013 - 2016 N-Level Certificate @ MacPherson Secondary School ## Experience Jan 2025 - Mar 2026 Front-of-House Supervisor @ Seroja Singapore (1 Michelin Star) Led and mentored junior service staff, improved service consistency and shift efficiency, oversaw daily restaurant operations, handled guest escalations, and coordinated with kitchen leadership and management. Feb 2024 - Dec 2024 Service Captain @ Seroja Singapore Coordinated front-of-house operations across multiple shifts, managed floor plans and reservations, mentored junior servers, facilitated shift handovers, and maintained communication between floor, kitchen, and management teams. Jul 2021 - Oct 2023 Maintenance Technician @ Singapore Army (National Service) Performed routine and corrective maintenance on military vehicles, troubleshot mechanical and electrical faults, ensured operational readiness and safety compliance, and led section members to improve coordination and performance. Dec 2020 - Jun 2021 Service Staff @ iSteaks Diner @ Tampines One Delivered front-of-house service, attended to customer needs, took orders, resolved queries, and supported a positive dining experience in a fast-paced environment. Jun 2020 - Aug 2020 IT Analyst Intern @ Deloitte Singapore Supported IT operations with desktop support, remote troubleshooting, user assistance, laptop imaging and repair, and hardware inventory management. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) AI EngineerBelgiumI am an industrial engineer with broad international experience and a strong focus on digital transformation and generative AI. I enjoy building practical technology solutions that improve operations, customer experience,…](https://jobicy.com/cv/id148049.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Data Engineer | Data Scientist | Analytics EngineerPortugalI am a data engineer and analytics professional with more than 6 years of experience across ETL development, data automation, catalog operations, and commercial analytics in e-commerce and retail. 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