# Salesforce Administrator Location[Argentina](https://jobicy.com/resume-region/argentina.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a Salesforce-oriented professional with experience in process analysis, customer management, and operational optimization across healthcare and service environments. I focus on improving workflows, supporting users, and turning business needs into practical, structured solutions. I have a strong background in data analysis and reporting, including Power BI, advanced Excel, Power Query, and SQL. I also work with agile methodologies such as Scrum and Kanban, which helps me collaborate effectively and adapt to changing priorities. My experience includes CRM-like processes such as lead management, case tracking, service workflows, and client lifecycle support. I am comfortable documenting requirements, understanding user needs, and working with cross-functional teams to deliver efficient outcomes. I have also developed Salesforce projects and functional practice cases involving Sales Cloud, Service Cloud, automation, reports, dashboards, custom objects, validation rules, and security settings. These projects reflect my interest in Salesforce administration and business analysis. In my professional experience, I have worked in nutrition, customer service, call center operations, and front desk reception. These roles strengthened my ability to manage information, coordinate with teams, and improve service quality through organized processes. I am an analytical, adaptable, and results-driven professional seeking opportunities as a Junior Salesforce Administrator or Junior Business Analyst. I bring a practical mindset, a service-oriented approach, and a strong commitment to continuous improvement. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Developer & Engineer](https://jobicy.com/resume-category/dev.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Agile](https://jobicy.com/resume-skill/agile.md)[Automation](https://jobicy.com/resume-skill/automation.md)[Business Analysis](https://jobicy.com/resume-skill/business-analysis.md)[CRM](https://jobicy.com/resume-skill/crm.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[Decision Making](https://jobicy.com/resume-skill/decision-making.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Salesforce](https://jobicy.com/resume-skill/salesforce.md)[Scrum](https://jobicy.com/resume-skill/scrum.md)[SQL](https://jobicy.com/resume-skill/sql.md) ## Education 2017 - 2021 Bachelor’s Degree in Nutrition @ Universidad Nacional de La Plata ## Experience Aug 2022 - Present Functional Analyst – Nutrition Team @ Private Practice Mapped and optimized service processes to improve operational efficiency. Managed full client lifecycle using CRM-like workflows. Gathered and translated user needs into structured workflows and functional requirements. Implemented administrative improvements and standardized procedures. Used Salesforce to organize client data and support decision-making. Nov 2022 - Aug 2023 Customer Service & Call Center Representative @ Ciudadanías Italianas La Plata Managed and qualified leads using criteria equivalent to Salesforce Lead Scoring. Performed case follow-up and resolved incidents using flows similar to Case Management. Handled large volumes of information while ensuring data quality and record consistency. Coordinated interviews and touchpoints between users and internal teams. Jan 2022 - Nov 2022 Front Desk Receptionist @ Skay gym Managed front-office processes equivalent to Service Cloud workflows, including intake, registration, follow-up, and issue resolution. Handled cash management, inventory, and internal reporting. 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