# Executive Operations Specialist Location[Guatemala](https://jobicy.com/resume-region/guatemala.md)Rate, USD Not specifiedWork schedule Full Time, Contract, Links Language skills English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am an executive administrative and legal operations professional with more than 10 years of experience supporting executives, legal teams, and remote organizations across corporate, government, and technology environments. I specialize in CRM implementation, legal tech operations, workflow automation, and client intake optimization using platforms such as Lawmatics, Clio, QuickBooks, Zoho, and Google Workspace. I have extensive experience in remote operations, executive coordination, client onboarding, and CRM configuration for law firms and service businesses. I am known for improving operational efficiency, streamlining workflows, and supporting high-volume client environments. In my recent roles, I have implemented and configured CRM systems, built legal intake pipelines, automated follow-ups, coordinated executive calendars, and supported billing and financial records. I also provide training and troubleshooting to help teams adopt new systems successfully. My background includes legal administrative work in government institutions, where I managed legal documentation, evidence files, internal communication, and compliance with case procedures and timelines. I also bring strong bilingual communication skills in Spanish and English, along with a solid foundation in business administration, law, innovation, and marketing. I am comfortable working in fast-paced, remote, and cross-functional environments. Overall, I am focused on helping organizations improve client experience, operational structure, and team productivity through efficient systems, clear communication, and reliable administrative support. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Legal](https://jobicy.com/resume-category/legal.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Process Optimization](https://jobicy.com/resume-skill/process-optimization.md)[Quickbooks](https://jobicy.com/resume-skill/quickbooks.md)[Slack](https://jobicy.com/resume-skill/slack.md) ## Education Jan 2026 Master's Degree in Innovation & Marketing @ GAIA University Nov 2025 Bachelor in Business Administration @ GAIA Business School 2016 Bachelor of Law @ Da Vinci University ## Experience Nov 2025 - Present CRM Implementation & Onboarding Consultant (Independent Contractor) @ Lawmatics, Inc. Implement and configure Lawmatics CRM systems for law firms across the U.S.; build and optimize legal intake pipelines, workflows, automations, and client onboarding systems; configure automation triggers, follow-ups, and document workflows; deliver training sessions for legal teams; troubleshoot configuration issues; document workflows and system configurations; collaborate with internal implementation teams via Slack and remote project tools. Jan 2025 - Oct 2025 Senior Executive Administrative Professional (Independent Contractor) @ De Wit Immigration Law Managed client intake and consultation scheduling using Lawmatics CRM; configured intake workflows and automated client follow-ups; coordinated executive calendars, legal consultations, and case deadlines; oversaw billing and financial records through Clio and QuickBooks; acted as the primary client communication liaison; implemented digital document management processes. Mar 2023 - Dec 2023 Executive Virtual Assistant | Client Care Specialist @ ICC Automation Coordinated remote operational projects using Zoho CRM and Google Workspace; managed appointment scheduling, client communications, and support workflows; processed invoicing and accounts receivable follow-ups; organized shared documentation systems for distributed teams. 2018 - 2021 Legal Administrative Officer @ Ministerio Público Managed legal documentation and evidence files for criminal case proceedings; coordinated internal communication between prosecutors and administrative teams; ensured compliance with legal documentation procedures and case timelines. 2015 - 2016 Executive & Legal Advisor @ Secretaría Privada de la Presidencia Provided executive administrative and legal support for the Office of the President of Guatemala; coordinated executive communications, schedules, and internal documentation; assisted in strategic operational coordination across government departments. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Experience SpecialistUnited StatesI am a Customer Experience Specialist with 8+ years of experience combining hands-on client support, relationship management, and project coordination to improve retention and operational consistency. 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