# Customer Experience Specialist Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a Customer Experience Specialist with 8+ years of experience combining hands-on client support, relationship management, and project coordination to improve retention and operational consistency. I have supported onboarding, dispute resolution, training, and high-volume customer requests across multiple channels, with a strong focus on delivering reliable service and maintaining strong client relationships. My background includes customer service, community operations, and independent client/project management work, where I managed timelines, deliverables, and communication with collaborators, vendors, and audiences. I am comfortable using tools such as Jira, Workday, Microsoft Excel, Google Workspace, and Asana to organize workflows, track progress, and improve efficiency. I have also contributed to branding, content creation, and user-focused experiences, helping connect services and projects with target audiences in a clear and effective way. I adapt quickly to changing priorities, balance multiple responsibilities, and focus on solving problems, improving processes, and creating positive customer experiences. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[HR & Recruiting](https://jobicy.com/resume-category/hr.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Marketing](https://jobicy.com/resume-category/marketing.md)[Writing & Content Creation](https://jobicy.com/resume-category/writing.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Asana](https://jobicy.com/resume-skill/asana.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Content Creation](https://jobicy.com/resume-skill/content-creation.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[Database Management](https://jobicy.com/resume-skill/database-management.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[Jira](https://jobicy.com/resume-skill/jira.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Quality Assurance](https://jobicy.com/resume-skill/quality-assurance.md)[Relationship Management](https://jobicy.com/resume-skill/relationship-management.md)[Social Media Management](https://jobicy.com/resume-skill/social-media-management.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Time Management](https://jobicy.com/resume-skill/time-management.md) ## Education Sep 2011 - Mar 2014 BA of Fine Arts @ Academy of Arts ## Experience Oct 2024 - Present Associate Barista @ Urbana Cafe Deliver high-quality customer experiences in a fast-paced environment, build strong relationships with repeat customers, train and onboard new team members, and maintain organized workflows and operational standards to support daily business efficiency. Apr 2020 - Oct 2024 Client & Project Management @ Independent Projects & Creative Work Led and managed independent creative and community-based projects, coordinated timelines, deliverables, and execution, built and maintained relationships with collaborators, vendors, and audiences, oversaw project planning using digital tools, developed branding and content, and negotiated project terms and payment schedules with clients. May 2019 - Apr 2020 Community Associate @ Lyft Managed 50+ daily customer account requests, resolved complex technical and service-related issues, coordinated community events and cross-functional initiatives, educated users on platform features and services, and resolved 30+ rider-driver disputes weekly by documenting incidents and coordinating corrective actions. Sep 2018 - May 2019 Customer Service Associate @ Nordstrom Assisted 200+ customers per shift with transactions, account support, and issue resolution, maintained a 98% customer satisfaction rate, collaborated with team members to improve service processes, supported training of new hires, resolved complex customer complaints, processed point-of-sale transactions and returns, and coordinated special-order requests. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Senior .NET DeveloperVenezuelaI am a Senior .NET Developer and Full Stack engineer focused on designing, developing, and modernizing enterprise applications end to end. 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