# Business Analyst Location[Israel](https://jobicy.com/resume-region/israel.md)Rate, USD Not specifiedWork schedule Full Time, Contract, Links—Language skills Arabic, English, HebrewAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a results-driven Business Analyst with a Bachelor’s Degree in Management Information Systems and hands-on experience delivering ERP and CRM solutions. I have worked across telecom and professional services environments, where I focused on gathering requirements, improving workflows, and translating business needs into practical technical solutions. I have experience designing and implementing systems in Odoo, including subscription management, CRM workflows, and website integration. In my project-based and internship roles, I helped automate business processes, reduce manual follow-up work, and improve data integrity through structured systems and better reporting. My background includes strong analytical work with SQL, Tableau, and Excel, along with business analysis practices such as requirements gathering, process mapping, gap analysis, technical documentation, and user stories. I am comfortable working in Agile and Scrum environments and collaborating with stakeholders to deliver effective solutions. In addition to business analysis, I have teaching experience as a Technology Instructor, where I taught Scratch, Python, Robotics, and 3D Printing. This strengthened my communication, presentation, and training skills, and helped me work effectively with diverse audiences. I also completed a graduation project focused on optimizing CRM workflows using Bitrix24, where I analyzed campaign performance and structured customer data to support operational efficiency. This experience reinforced my ability to identify problems, organize information, and improve business processes. I am based in Jerusalem and speak Arabic, English, and Hebrew. I am looking for opportunities where I can continue applying my business analysis, systems implementation, and data-driven problem-solving skills to help organizations improve performance and scale efficiently. ## Professional area ### [Developer & Engineer](https://jobicy.com/resume-category/dev.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md) ## Skills ### [Agile](https://jobicy.com/resume-skill/agile.md)[Automation](https://jobicy.com/resume-skill/automation.md)[Azure](https://jobicy.com/resume-skill/azure.md)[Business Analysis](https://jobicy.com/resume-skill/business-analysis.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Optimization](https://jobicy.com/resume-skill/process-optimization.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Scrum](https://jobicy.com/resume-skill/scrum.md)[SQL](https://jobicy.com/resume-skill/sql.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Tableau Software](https://jobicy.com/resume-skill/tableau.md)[Training](https://jobicy.com/resume-skill/training.md)[Trello](https://jobicy.com/resume-skill/trello.md) ## Education 2019 - 2022 Bachelor's Degree in Management Information Systems @ Al-Najah National University 2024 Data Analysis Course @ Analiza College ## Experience Jan 2025 - May 2025 Business Analyst & Systems Implementer @ TOPNET Gathered business requirements and designed a full ERP/CRM system in Odoo for telecom subscription management. Automated subscription renewal reminders and service suspension, eliminating manual follow-up calls. Built and integrated a company website within Odoo. Delivered business analysis documentation and conducted staff training. Jun 2024 - Oct 2024 Business Analyst Intern @ THI Solutions Identified a data management problem caused by unstructured Excel files. Designed and implemented a CRM system in Odoo, migrated data from Excel, and created a structured client tracking workflow. Improved data integrity and ensured zero lead loss. Prepared technical documentation and formal process reports. 2022 - 2023 Technology Instructor @ Jerusalem Taught technology programs including Scratch, Python, Robotics, and 3D Printing. Designed lesson plans and delivered hands-on training sessions. Developed communication and presentation skills through teaching diverse age groups. 2022 Business Analyst (Graduation Project) @ Sokkar Banat Analyzed and optimized CRM workflows using Bitrix24 to improve internal tracking and operational efficiency. Monitored campaign performance and analyzed operational data to support business decisions. Managed and structured customer data to ensure accuracy and consistency. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Product Manager/Customer success managerMexicoWith 3 years of experience in customer-facing roles and a record of managing renewals and driving expansion, I am confident in my ability to ensure customer success and retention. 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