# Customer Service Agent Location[El Salvador](https://jobicy.com/resume-region/el-salvador.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I have valuable work experience in the call center industry and have worked exclusively in English-speaking environments. I have developed strong communication skills and adaptability in dynamic, fast-paced settings. I have experience providing customer support, handling customer needs, and maintaining high service standards. I am comfortable working with diverse customers and resolving issues with empathy and professionalism. I also have a background in sales and accounting support, which helped me strengthen my attention to detail, financial document handling, and transaction recording. I learned to use accounting software and assist with reports and tax-related tasks. In addition, I worked as a census enumerator, where I visited households and collected demographic and socioeconomic data. This role improved my interpersonal communication and ability to interact with people from different backgrounds. I speak Spanish natively and English fluently at a C2 level, with natural conversational ability. I am confident in my ability to communicate clearly, listen actively, and adapt quickly to new responsibilities. Overall, I am a motivated and quick-learning professional with experience in customer service, sales, and administrative support. I am looking for opportunities where I can continue using my English communication skills and contribute effectively to a team. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Empathy](https://jobicy.com/resume-skill/empathy.md)[Interpersonal Skills](https://jobicy.com/resume-skill/interpersonal-skills.md)[Lead Generation](https://jobicy.com/resume-skill/lead-generation.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Sales](https://jobicy.com/resume-skill/sales.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Time Management](https://jobicy.com/resume-skill/time-management.md) ## Education 2015 - 2016 General High School Diploma @ Salarrué High School, Sonsonate 2017 - 2018 Advanced English Level Certificate @ Direct English, Sonsonate Trained to hold fluent and natural conversations in English. ## Experience 2019 Accounting Assistant @ Ruano Accounting Office Managed financial documents, recorded transactions, assisted in preparing reports and tax returns, and operated accounting software. 2021 Sales Associate (Seasonal) @ Par dos El Salvador Worked during the Christmas season, strengthened sales and customer service skills, developed product knowledge, and learned to understand customer preferences to achieve effective sales. 2022 - 2023 Customer Service Agent (Boost Mobile Account) @ Teleperformance Provided customer support in a fully English-speaking environment for 1 year and 9 months, demonstrated strong problem-solving and communication skills, and maintained high service standards in a dynamic setting. 2024 Census Enumerator @ Central Reserve Bank of El Salvador Visited households across different communities to collect demographic and socioeconomic data for the national census and developed interpersonal communication skills. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) IT Project ManagerSpainI am an APM-PMQ accredited IT Project Manager specialising in the end-to-end delivery of data and platform projects across UK central government. 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