# Team Lead EMEA & Senior Customer Success Manager Location[United Kingdom](https://jobicy.com/resume-region/united-kingdom.md)Rate, USD Not specifiedWork schedule Full Time, Contract, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I help enterprise SaaS teams drive adoption, retention, and expansion across complex, multi-stakeholder environments. I have delivered major outcomes across customer success, analytics, and enterprise software implementation, combining technical depth with a strong bias for action. At Pendo, I led an EMEA portfolio of 49 enterprise accounts and contributed £4.61M in net ARR growth. I also supported regional team coordination, mentored colleagues, and helped shape playbooks and processes that improved team performance. I build practical solutions when existing tools are not enough. At Pendo, I created internal and customer-facing applications using Lovable and Supabase to reduce cognitive overload and improve use case tracking across enterprise accounts. Earlier at KPMG, I provided technical leadership for a management information centre of excellence and rearchitected a QlikView/Alteryx environment. That work improved capacity, uptime, refresh speed, and development efficiency while strengthening stakeholder confidence. Before that, I spent several years at Qlik Technologies leading enterprise programme delivery and solution architecture for global clients. I worked across multiple countries, managed senior stakeholders, and helped deliver £50M+ in software and services revenue through a large embedded engagement. My background combines customer success, analytics architecture, process improvement, and cross-functional leadership. I am comfortable operating in complex environments where I need to influence without authority, translate business needs into practical solutions, and deliver measurable impact. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Developer & Engineer](https://jobicy.com/resume-category/dev.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Automation](https://jobicy.com/resume-skill/automation.md)[Change Management](https://jobicy.com/resume-skill/change-management.md)[Critical Thinking](https://jobicy.com/resume-skill/critical-thinking.md)[CSS](https://jobicy.com/resume-skill/css.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Decision Making](https://jobicy.com/resume-skill/decision-making.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[HTML](https://jobicy.com/resume-skill/html.md)[JavaScript](https://jobicy.com/resume-skill/javascript.md)[Jira](https://jobicy.com/resume-skill/jira.md)[Mentoring](https://jobicy.com/resume-skill/mentoring.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Miro](https://jobicy.com/resume-skill/miro.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Python](https://jobicy.com/resume-skill/python.md)[Risk Management](https://jobicy.com/resume-skill/risk-management.md)[Solution Architecture](https://jobicy.com/resume-skill/solution-architecture.md)[SQL](https://jobicy.com/resume-skill/sql.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Strategic Planning](https://jobicy.com/resume-skill/strategic-planning.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md) ## Education 2002 - 2005 BEng in Computer Interactive Systems @ University of Birmingham Graduated with a 2:2 classification. ## Experience Feb 2021 - Apr 2026 Team Lead EMEA & Senior CSM II @ Pendo Led an EMEA portfolio of 49 enterprise accounts, drove adoption, retention, and expansion, delivered £4.61M net ARR growth, mentored team members, coordinated regional initiatives, and built internal/customer-facing tools to improve customer success operations. Feb 2018 - Apr 2020 Analytics Architect (Contract) @ KPMG Provided technical leadership for the Management Information Centre of Excellence, rearchitected the QlikView/Alteryx environment, improved capacity and uptime, reduced refresh lag, and established best-practice frameworks and documentation. May 2010 - Sep 2017 Principal Consultant @ Qlik Technologies Led enterprise programme delivery and solution architecture for global clients, managed a 20+ person cross-functional team across five agile streams, delivered £50M+ in revenue, and oversaw deployments across multiple countries. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Full-Stack AI EngineerColombiaI am a full-stack engineer and founder of EtherAI Labs, where I build and ship AI-powered SaaS products end to end. 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