# Channel Partner & GTM Operations Leader Location[Costa Rica](https://jobicy.com/resume-region/costa-rica.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a strategic Channel Partner and GTM Operations leader with more than 16 years of experience driving operational execution across partner ecosystems, quote-to-cash processes, deal governance, renewals coordination, and cross-functional revenue enablement in global technology organizations. I have built my career supporting channel revenue motions through partner lifecycle management, operational governance, escalation management, SLA performance, and process optimization. My work has focused on improving scalability, reducing friction, and strengthening execution across complex go-to-market programs. I am experienced in aligning Sales, Finance, Legal, Revenue Operations, and Operations stakeholders to accelerate deal execution and improve operational consistency. I thrive in matrixed environments where cross-functional leadership and stakeholder management are essential to success. My background includes leading partner operations, regional operations, and program coordination across companies such as Smartsheet, McKinsey & Company, and HP Inc. I have managed global workflows, supported service delivery, and led operational transformation initiatives that improved efficiency and business outcomes. I bring strong expertise in Salesforce-driven partner operations, territory alignment, KPI management, change management, and workflow governance. I am comfortable working in fast-paced environments where priorities shift quickly and execution quality must remain high. I also hold a Bachelor’s Degree in Respiratory Therapy from Universidad Santa Paula, along with certifications in ITIL 4, Prosci Change Management, ADKAR Change Management, and Scrum Master. I combine operational discipline with a collaborative leadership style to support scalable growth and reliable delivery. ## Professional area ### [Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Change Management](https://jobicy.com/resume-skill/change-management.md)[Coaching](https://jobicy.com/resume-skill/coaching.md)[Performance Management](https://jobicy.com/resume-skill/performance-management.md)[Process Optimization](https://jobicy.com/resume-skill/process-optimization.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Risk Management](https://jobicy.com/resume-skill/risk-management.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md) ## Education Sep 2008 - Apr 2021 Bachelor's Degree in Respiratory Therapy @ Universidad Santa Paula ## Experience Jan 2025 - Present Channel Partner Operations Manager @ Smartsheet Lead operational execution across global channel partner revenue motions, supporting quote-to-cash workflows for reseller, distributor, and solution partner ecosystems. Support partner lifecycle operations including quoting workflows, deal registration governance, renewals coordination, transaction management, and escalation resolution. Partner cross-functionally with Sales, Finance, Legal, Revenue Operations, and Channel stakeholders to accelerate deal execution and improve operational consistency. Drive SLA governance and operational accountability across partner-facing workflows, managing approximately 100 monthly partner interactions and escalations. Support GTM operational alignment and territory execution initiatives to improve channel coverage, execution consistency, and stakeholder effectiveness. Govern partner operational workflows to ensure policy compliance, execution accuracy, and scalable operational support. Identify and implement process improvements to reduce operational friction and improve partner and internal stakeholder experience. Aug 2023 - Dec 2024 Project & Account Coordinator @ McKinsey & Company Coordinated cross-functional delivery workflows between consulting teams and internal visual/media production teams supporting strategic client engagements. Managed project intake, prioritization, stakeholder communication, resource coordination, and delivery timelines across multiple concurrent workstreams. Served as the operational liaison between consulting stakeholders and execution teams to ensure timely delivery of high-quality client-facing materials. Improved execution visibility, communication flow, and delivery consistency within a fast-paced, deadline-driven environment. Managed competing priorities and rapidly changing project demands while maintaining high service quality standards. May 2019 - Aug 2023 Regional Operations Supervisor @ HP Inc. Led global operational execution across partner-facing and service delivery functions, managing a 35-member cross-functional team in a complex matrixed environment. Drove operational performance through SLA governance, KPI management, escalation leadership, and continuous process improvement initiatives. Partnered with internal business leaders and external stakeholders to improve operational consistency, service performance, and business outcomes. Managed financial and operational performance metrics, workforce allocation, and execution priorities aligned with organizational goals. Led operational transformation initiatives, process standardization efforts, and cross-functional programs to improve efficiency and scalability. Developed frontline leadership capabilities through coaching, performance management, and talent development. May 2017 - Apr 2019 Regional Operations Team Lead @ HP Inc. Led day-to-day operational execution for regional partner-facing service functions, ensuring SLA adherence, service quality, and stakeholder satisfaction. Supported channel operational initiatives including partner onboarding, migrations, process transitions, and service continuity efforts. Managed team performance, escalations, operational reporting, and workflow governance across service delivery operations. Identified and implemented operational improvements to increase efficiency and improve partner/customer experience. Feb 2016 - Apr 2017 WW Sustainability Program Manager @ HP Inc. Led global cross-functional sustainability program initiatives across business, product, engineering, and operational stakeholders. Managed governance, prioritization, milestones, dependencies, risks, and executive communications across enterprise initiatives. Defined operating models, governance frameworks, and execution structures to support scalable program delivery. Drove alignment across multiple business functions to improve execution discipline and operational outcomes. May 2013 - Jan 2016 Executive Assistant, North America Leadership @ HP Inc. Supported North America leadership through executive operations, strategic coordination, calendar management, communications, and organizational execution support. Managed high-priority cross-functional coordination, travel logistics, onboarding support, and executive operational workflows. Dec 2010 - Apr 2013 Partner Coordination Agent @ Hewlett-Packard Supported North American channel partners with quote, order, and transactional support for hardware spare parts operations. Resolved partner inquiries, portal access issues, and operational service requests while maintaining high customer satisfaction. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Engineering ManagerCosta RicaI am an engineering leader with more than 20 years of experience keeping software projects organized, tested, and moving on small, fast-paced, distributed teams. I work hands-on across delivery schedules,…](https://jobicy.com/cv/id148182.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) ArchitectBrazilI am a motivated and adaptable professional with experience in customer service, reception, organization, and teamwork. 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