# SaaS Account Manager Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a SaaS account management professional with more than 7 years of experience driving customer adoption, retention, and revenue growth across B2B accounts. I have built a strong track record of maintaining high client retention rates, expanding accounts through consultative engagement, and managing the full customer lifecycle from onboarding through renewal. I currently manage a portfolio of approximately 80 insurance-industry SaaS accounts, including more than 40 key accounts. In this role, I partner with agency owners, carrier leaders, and marketing partners to improve adoption and retention while identifying growth opportunities. A major part of my work has been using relationship management and consultative problem-solving to deliver measurable results. I have helped maintain a 90% client retention rate and increased revenue by 30% through new business acquisition, account expansion, upselling, and cross-selling. My background also includes strong sales performance in customer-facing roles. At Mattress Firm, I ranked in the top 10% company-wide while consistently exceeding sales goals and expanding the customer base through prospecting, referrals, and relationship-driven outreach. Earlier in my career, I developed experience in account management, account executive work, and event coordination. I managed full sales cycles, generated outbound opportunities, closed high-value transactions, and built long-term partnerships with clients and vendors. I hold a Bachelor of Arts in Business Administration from California State University, Fullerton. My strengths include account management, client retention, Salesforce CRM, pipeline management, consultative selling, and cross-functional collaboration. ## Professional area ### [Management & Operations](https://jobicy.com/resume-category/management.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Business Development](https://jobicy.com/resume-skill/business-development.md)[Client Retention](https://jobicy.com/resume-skill/client-retention.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Forecasting](https://jobicy.com/resume-skill/forecasting.md)[Lead Generation](https://jobicy.com/resume-skill/lead-generation.md)[Negotiating](https://jobicy.com/resume-skill/negotiation.md)[Prospecting](https://jobicy.com/resume-skill/prospecting.md)[Relationship Management](https://jobicy.com/resume-skill/relationship-management.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Upselling](https://jobicy.com/resume-skill/upselling.md) ## Education Aug 2016 - Jun 2019 Bachelor of Arts in Business Administration @ California State University, Fullerton ## Experience Oct 2025 - Present Account Manager, Business Development & Client Growth @ SmartFinancial Manage a portfolio of approximately 80 insurance-industry SaaS accounts, including 40+ key accounts. Partner with agency owners, carrier leaders, and marketing partners to drive adoption and retention. Maintain a 90% client retention rate through strategic relationship management and consultative problem-solving. Increased revenue by 30% through new business acquisition, account expansion, upselling, and cross-selling. Use Salesforce CRM to manage pipeline activity, account performance, and growth opportunities. Dec 2020 - Oct 2025 Sales Consultant @ Mattress Firm Ranked in the top 10% company-wide while consistently exceeding sales goals. Expanded customer base by 30% through prospecting, referrals, and relationship-driven outreach. Managed the full sales cycle from discovery and solution presentation through closing and follow-up. Used Salesforce CRM to manage pipeline activity and customer engagement. Jan 2020 - Dec 2020 Account Manager @ True Path Financial Delivered customized financial solutions that increased cross-selling success by 25%. Maintained CRM data and developed referral-based business opportunities. Oct 2019 - Dec 2020 Account Executive @ Hartford Gold Group Conducted 100+ outbound prospecting calls daily to generate and qualify opportunities. Managed the full sales cycle from prospecting through closing. Closed transactions valued up to $150K while building long-term client relationships. Oct 2015 - Oct 2019 Private Event Coordinator @ House of Blues Managed client engagements generating up to $300K in revenue per event. Built long-term corporate partnerships and negotiated vendor agreements. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Cloud and DevOps EngineerUnited StatesI am a Cloud and DevOps Engineer with over 5 years of experience building, automating, and maintaining production cloud infrastructure across AWS, Azure, and GCP environments. 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