# Customer Service Professional Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $18.00 / hourWork schedule Part Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a customer service professional with 7 years of experience supporting clients across healthcare, insurance, and government sectors. I specialize in resolving complex issues, explaining policies clearly, and helping customers navigate digital platforms with confidence. I have worked in remote and onsite environments, where I consistently focused on delivering accurate, timely support and reducing escalations. My background includes handling sensitive client concerns, improving account access, and ensuring smooth service experiences. In my recent role at Cigna, I supported digital accounts, scheduled tier 3+ medications, and collaborated with pharmacists and nurses to provide precise guidance. This experience strengthened my ability to work across teams while maintaining a high standard of client care. Previously, I worked as a Customer Service Consultant at Sierra7 (OPTUM), where I resolved customer issues, documented feedback, and helped improve the knowledge base. I also gained experience in unemployment benefits support at Maximus and licensed insurance services at Teleperformance. I bring strong communication skills, technical troubleshooting ability, and a customer-first mindset. I am comfortable working with SaaS tools, CRM and ticketing systems, and digital support platforms in fast-paced, metrics-driven settings. I am known for being adaptable, detail-oriented, and committed to improving both customer satisfaction and operational efficiency. I enjoy contributing to teams that value problem-solving, process improvement, and high-quality service. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Customer Retention](https://jobicy.com/resume-skill/customer-retention.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[Discord](https://jobicy.com/resume-skill/discord.md)[HubSpot](https://jobicy.com/resume-skill/hubspot.md)[Phone Support](https://jobicy.com/resume-skill/phone-support.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Slack](https://jobicy.com/resume-skill/slack.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Technical Writing](https://jobicy.com/resume-skill/technical-writing.md) ## Education 2011 Bachelor of Arts @ Florida Agricultural & Mechanical University ## Experience Nov 2024 - Jan 2026 Customer Service Digital Support @ Cigna Resolved complex client issues navigating digital accounts, improving account access and reducing support escalations. Scheduled tier 3+ medications with accuracy, ensuring timely delivery and increasing client satisfaction. Collaborated with pharmacists and nurses to provide precise medication guidance, strengthening client trust and operational reliability. Mar 2021 - Oct 2024 Customer Service Consultant @ Sierra7 (OPTUM) Addressed and resolved customer issues, reducing resolution time and maintaining high satisfaction ratings. Documented and analyzed customer feedback to improve the knowledge base, enabling faster response to recurring issues and supporting team efficiency. Oct 2020 - Mar 2021 Employment Security Agent @ Maximus (AEROTEK) Delivered accurate unemployment benefits guidance, resolving claimant issues quickly and improving service satisfaction. Provided technical support for benefits processing, resulting in fewer errors and smoother administration. Jun 2019 - Mar 2020 Licensed Insurance Agent @ Teleperformance (TPUSA) Assessed client needs to recommend tailored healthcare policies, increasing client retention and satisfaction. Provided clear policy explanations and guidance, ensuring clients understood benefits and options, reducing follow-up inquiries. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service SpecialistUnited StatesI am a customer service professional with experience supporting guests in fast-paced, public-facing environments. I have worked in roles where I greeted customers, answered questions, and helped guide people to…](https://jobicy.com/cv/id148285.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Principal Clinical Research AssociateUnited StatesI am a Principal Clinical Research Associate with extensive experience supporting medical device and pharmaceutical clinical trials. 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