# Customer Service Specialist

Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog)

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## About me

I am a customer service professional with experience supporting guests in fast-paced, public-facing environments. I have worked in roles where I greeted customers, answered questions, and helped guide people to the right place or department.

In my most recent position at the University of Michigan, I provided guest service support, including health screenings, in-person assistance, and phone-based communication. I focused on creating a calm, safe, and supportive experience for every customer.

Previously, I worked at Cinemark as a Theater Team Member, where I sold tickets and concessions, used point-of-sale systems, and managed multiple responsibilities at once. This experience strengthened my time management, communication, and problem-solving skills.

I am comfortable adapting my communication style to different people and situations. I have also used de-escalation techniques to resolve conflicts professionally and maintain positive interactions.

My education includes my high school diploma from Arbor Preparatory High School. I value learning and continue building my skills through practical experience and education.

I bring strong interpersonal skills, customer support experience, and a dependable work ethic. I am interested in roles where I can continue helping others, staying organized, and contributing to a positive team environment.

## Professional area

### [Customer Support](https://jobicy.com/resume-category/supporting.md)

## Skills

### [Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Critical Thinking](https://jobicy.com/resume-skill/critical-thinking.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Interpersonal Skills](https://jobicy.com/resume-skill/interpersonal-skills.md)[Organization](https://jobicy.com/resume-skill/organization.md)[Phone Support](https://jobicy.com/resume-skill/phone-support.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Public Relations](https://jobicy.com/resume-skill/public-relations.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)

## Education

Aug 2025 - Present  Associate in Applied Science in Child Development  @  WCC  Jun 2022  High School Diploma  @  Arbor Preparatory High School

## Experience

Aug 2023 - Apr 2024  Guest Service Specialist  @  University of Michigan

Greeted customers and provided health screenings to accurately guide customers to their scheduled appointment. Responded promptly to inquiries in person and over the phone, addressing concerns or directing calls to appropriate departments. Utilized de-escalation techniques to calmly resolve conflicts, maintaining a safe and supportive environment.

Aug 2022 - Jul 2023  Theater Team Member  @  Cinemark

Sold tickets and concessions using point-of-sale systems. Adapted communication style to different guests needs and situations. Balanced multiple tasks using time management and critical thinking skills.

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