# Customer Support Specialist Location[Brazil](https://jobicy.com/resume-region/brazil.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills English, French, PortugueseAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a results-driven customer support specialist with experience in high-volume digital environments and remote workflow management. I have built a strong track record of handling complex technical inquiries, navigating CRM systems, and delivering fast, empathetic problem resolution. I am fluent in English and Portuguese, and I also speak French at an intermediate level. My background as a global traveler has given me first-hand experience in international transit logistics and cross-cultural communication, which helps me work effectively with diverse clients. In my customer service and sales role, I managed end-to-end communication, qualified client requirements, and closed service agreements. I focused on maintaining quick response times and personalized support, which helped me earn more than 200 five-star reviews and improve customer loyalty. I also worked as a remote video editor, collaborating with international clients across multiple time zones. In that role, I managed the full client lifecycle from pitch and intake through final revisions and delivery, while meeting tight deadlines and maintaining high-quality output. My additional technical and construction experience, including work as an apprentice carpenter and electrician helper, strengthened my discipline, adaptability, and problem-solving skills. These roles also helped me communicate clearly with clients and contribute to successful project outcomes. Overall, I bring a combination of customer support expertise, remote work discipline, technical troubleshooting ability, and multilingual communication skills. I am comfortable working independently, managing competing priorities, and delivering reliable service in fast-paced environments. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Design & Media](https://jobicy.com/resume-category/design-multimedia.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[Negotiating](https://jobicy.com/resume-skill/negotiation.md)[Problem Resolution](https://jobicy.com/resume-skill/problem-resolution.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Sales](https://jobicy.com/resume-skill/sales.md)[Slack](https://jobicy.com/resume-skill/slack.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[Troubleshooting](https://jobicy.com/resume-skill/troubleshooting.md)[Video Editing](https://jobicy.com/resume-skill/video-editing.md)[Zoom](https://jobicy.com/resume-skill/zoom.md) ## Education 2016 High School Diploma @ High School Completed high school in Brazil. ## Experience Jan 2021 - Oct 2023 Remote Customer Service / Sales @ -- Managed end-to-end communication and high-volume inquiry queues from high-intent marketplace clients, qualified requirements, closed service agreements, handled negotiation and closing for contracts, and resolved customer concerns professionally to improve loyalty and repeat business. Jul 2021 - Oct 2023 Remote Video Editor @ Freelancing Consulted with international clients across multiple time zones to deliver high-quality post-production educational content, managed the full client lifecycle from pitch and intake through final revisions and delivery, and worked under tight deadlines. Nov 2023 - May 2025 Apprentice Carpenter @ -- Developed a strong, disciplined work ethic and problem-solving skills in fast-paced, high-stakes environments and communicated effectively with clients to ensure project goals were met. Mar 2020 - May 2021 Electrician Helper @ -- Developed a strong, disciplined work ethic and problem-solving skills in fast-paced, high-stakes environments and communicated effectively with clients to ensure project goals were met. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service Support AssociateKenyaI am a customer service support associate with over 3 years of experience handling inbound emergency and non-emergency calls, documenting critical information, and coordinating timely responses. I am comfortable working…](https://jobicy.com/cv/id148461.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) OCR Validation Specialist and Freelance TranslatorGeorgiaI am a detail-oriented OCR Validation Specialist and Freelance Translator based in Tbilisi, Georgia. 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