# Customer Service Support Associate Location[Kenya](https://jobicy.com/resume-region/kenya.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a customer service support associate with over 3 years of experience handling inbound emergency and non-emergency calls, documenting critical information, and coordinating timely responses. I am comfortable working in fast-paced environments where accuracy, prioritization, and clear communication are essential. In my current role at Chack General Suppliers Ltd, I receive high-volume inbound calls and emails, collect and update caller and incident information, and escalate urgent requests according to protocol. I also coordinate with internal teams to help ensure timely resolution and maintain accurate service logs and records. Previously, I worked as a virtual assistant at Soteria Shop & Ship, where I managed customer communications through phone, email, and chat. I logged service requests, tracked response status, performed data entry and reporting, and helped coordinate between departments to keep operations running smoothly. My earlier experience as a cashier at MamaRocks Restaurant strengthened my ability to handle customer inquiries, process transactions accurately under pressure, and resolve concerns professionally. I also developed strong front-desk communication and time management skills in that role. As an art assistant teacher at St. Christopher International School, I supported structured activities, maintained organized records and schedules, and communicated clearly with students and staff. This experience helped me build patience, organization, and reliability in a team setting. I am based in Kenya and hold a High School Diploma / GED from St. Christopher International School. I also completed training in interior design at Evelyne College of Design. My strengths include call handling, incident documentation, CRM systems, multitasking, stress management, and confidential information handling. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md) ## Skills ### [Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Scheduling](https://jobicy.com/resume-skill/scheduling.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[Virtual Assistance](https://jobicy.com/resume-skill/virtual-assistance.md) ## Education Jan 2015 - Dec 2018 High School Diploma / GED @ St. Christopher International School Completed secondary education in Kenya. Jan 2016 - Dec 2018 BTEC Certificate in Interior Design @ Evelyne College of Design Training / course in interior design. ## Experience Jun 2021 - Present Customer Service Support Associate @ Chack General Suppliers Ltd Receive high-volume inbound calls and emails; collect, document, and update caller and incident information; prioritize urgent requests and escalate according to protocols; coordinate with internal teams for timely response and resolution; maintain accurate service logs and records. Jul 2021 - Mar 2022 Virtual Assistant @ Soteria Shop & Ship Managed inbound customer communications via phone, email, and chat; logged service requests and tracked response status; performed fast, accurate data entry and reporting; coordinated between departments to ensure smooth operations. Jan 2019 - Dec 2019 Cashier @ MamaRocks Restaurant Handled front-desk communication and customer inquiries; processed transactions accurately under time pressure; resolved customer concerns professionally. Jan 2015 - Dec 2018 Art Assistant Teacher @ St. Christopher International School Maintained organized records and schedules; communicated clearly with students and staff; supported structured, time-sensitive activities. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) System & Platform EngineerBrazilI am a Systems and Infrastructure Engineer with more than 5 years of experience in Linux administration, network management, and infrastructure automation. 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