# Customer Support and Operations Professional Location[Philippines](https://jobicy.com/resume-region/philippines.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills English, TagalogAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a Customer Support and Operations professional with more than 8 years of experience across healthcare, telecommunications, financial services, and retail industries. I have built my career around helping customers, resolving technical issues, and improving service quality. I have experience assisting patients and customers daily, providing troubleshooting guidance, handling inquiries, and ensuring that concerns are resolved accurately and efficiently. I am comfortable working across phone, email, and other business communication channels. I have also contributed to quality assurance, compliance, and process improvement initiatives. My work has included producing performance reports, supporting operational decision-making, and collaborating with management on projects that improve customer experience and team performance. In addition to customer support, I have experience in training and mentoring new team members. I value teamwork, clear communication, and continuous improvement, and I enjoy helping teams work more effectively. I also have freelance experience as a content writer, editor, and linguistic AI auditor. These roles strengthened my writing, proofreading, editing, and language quality skills, especially in English-to-Tagalog translation review. I am comfortable working remotely and using tools such as Google Workspace, Microsoft Office, Oracle CRM, Notion, and Canva. I bring a strong mix of customer service, operations, documentation, and analytical skills to every role I take on. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Writing & Content Creation](https://jobicy.com/resume-category/writing.md) ## Skills ### [Canva](https://jobicy.com/resume-skill/canva.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[Editing](https://jobicy.com/resume-skill/editing.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[Knowledge Management](https://jobicy.com/resume-skill/knowledge-management.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Phone Support](https://jobicy.com/resume-skill/phone-support.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Proof Reading](https://jobicy.com/resume-skill/proofreading.md)[Quality Assurance](https://jobicy.com/resume-skill/quality-assurance.md) ## Education 2013 - 2018 Bachelor of Arts in International Studies @ University of the East, Manila 2009 - 2010 Bachelor of Science in Computer Science, Major in Application and Web Development @ University of Makati, Makati City ## Experience Jul 2019 - Nov 2025 Research Associate | Technical Support Representative @ Dexcom Philippines Inc. Assisted over 40 patients daily with troubleshooting and guidance on company products; ensured compliance with quality standards, regulations, and patient privacy; produced regular performance reports for operational decision-making; collaborated with management on projects and process improvements. 2018 - 2019 Customer Support Representative @ iOPEX Technologies Inc. Resolved customer inquiries and technical issues through effective troubleshooting and communication; trained and mentored 3–4 new team members; collaborated with internal teams to ensure timely resolution of customer concerns. Apr 2026 Linguistic AI Auditor @ Freelance | Remote Assessed AI-generated English-to-Tagalog translations for accuracy and fluency; improved readability and context by reviewing and correcting outputs. 2016 - 2017 Content Writer & Editor @ Freelance | Remote Drafted professional email communications, correspondence, and business content; edited and refined written materials; proofread documents for grammar, spelling, and formatting accuracy. 2017 - 2018 Customer Support Representative @ TELUS International Philippines Inc. Served as the first point of contact for customer needs including general care, billing, technical support, and sales through telephone, email, and other business correspondence. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Senior Full-Stack DeveloperColombiaI am a senior full-stack developer and AI automation specialist with more than 15 years of experience in technology. 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