# Reservations and Front Office Professional Location[South Africa](https://jobicy.com/resume-region/south-africa.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a hospitality professional with over 10 years of experience in guest services, reservations, and hotel operations. I have built my career around delivering excellent customer service, maintaining smooth front office processes, and supporting guests with professionalism and care. I am currently working as a Reservationist at Qurtuba Resort & Spa, where I manage bookings, handle guest inquiries, and coordinate with front office and housekeeping teams to create a seamless guest experience. I am comfortable working across multiple channels and ensuring that reservation details are accurate and well organized. Previously, I worked as a Duty Manager at The Residence Boutique Hotel & Spa, where I oversaw daily operations, supervised staff, and maintained high service standards. I also gained valuable front desk experience as a Front of House team member at Fairlawns Boutique Hotel & Spa, supporting guest check-in, check-out, and concierge services. My background also includes several years as a Reservations Agent at The Residence Boutique Hotel & Spa, where I managed guest requests and communications while using hotel systems such as Opera, Semper, and Pilot. I am highly detail-oriented and confident in using hospitality software to support efficient operations. In addition to hospitality, I have an accounting foundation that has helped me contribute to administrative and financial tasks when needed. I previously worked as an Accounts Clerk, where I handled invoices, payments, reconciliations, payroll support, and financial reporting. I am a dedicated and adaptable professional who values teamwork, efficiency, and guest satisfaction. I am seeking a Reservations or Front Office position where I can bring my experience, leadership, and commitment to service excellence. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Accounting](https://jobicy.com/resume-skill/accounting.md)[Bookkeeping](https://jobicy.com/resume-skill/bookkeeping.md)[Communications](https://jobicy.com/resume-skill/communications.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Upselling](https://jobicy.com/resume-skill/upselling.md) ## Education 2001 Diploma in Bookkeeping and Accounts @ Foundation Technical College Diploma focused on bookkeeping and accounting, supporting administrative and financial responsibilities in hospitality and business settings. ## Experience Dec 2025 - Present Reservationist @ Qurtuba Resort & Spa Manage guest reservations, bookings, and inquiries across multiple channels; handle pricing, availability, and special requests; maintain accurate booking records using hotel management systems; coordinate with front office and housekeeping to ensure seamless guest experiences. Oct 2022 - Jul 2024 Duty Manager @ The Residence Boutique Hotel & Spa Managed daily hotel operations, ensured high service standards, supervised staff, coordinated across departments, resolved guest complaints professionally, and maintained excellent guest satisfaction levels. Jan 2022 - Sep 2022 Front of House @ Fairlawns Boutique Hotel & Spa Managed guest check-in and check-out processes, provided concierge and guest support services, and maintained a welcoming and professional front desk environment. Jul 2015 - Nov 2021 Reservations Agent @ The Residence Boutique Hotel & Spa Managed bookings, guest requests, and communications; worked with Opera, Semper, and Pilot systems; coordinated with housekeeping and front desk for smooth operations. May 2014 - Feb 2015 Accounts Clerk @ Good Work Security & Cleaning Services Processed invoices, payments, and reconciliations; assisted with payroll and financial reporting. Jul 2011 - Feb 2013 Waiter @ House of Ribs Delivered high-quality customer service, upsold menu items, and handled busy shifts efficiently. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Operations AssociateCanadaI am a customer operations and customer support professional with more than 6 years of experience helping customers across insurance, transportation, and retail environments. I have built my career around…](https://jobicy.com/cv/id148584.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) HR SpecialistChinaI am an HR professional with a strong focus on compensation, performance management, and organizational development. 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