# Customer Service & Administrative Professional Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $19 / hourWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a results-driven customer service and administrative professional with more than 10 years of experience supporting clients, teams, and operations in fast-paced environments. I have built my career around delivering exceptional service, resolving concerns efficiently, and maintaining strong professional relationships through phone, email, and remote communication. I bring hands-on experience in scheduling, calendar management, account management, data entry, record keeping, and executive support. I am comfortable handling sensitive information, managing multiple priorities, and staying organized while working under pressure. My background also includes bookkeeping, accounts payable and receivable, reconciliations, audit preparation, and financial process improvement. I have helped restructure disorganized systems, improve tracking procedures, and create more reliable workflows that support compliance and efficiency. In addition to administrative and accounting work, I have volunteered in accounting team support roles and contributed to financial analysis, payment processing, and error resolution. I am detail-oriented, dependable, and committed to accuracy in every task I take on. I have worked in a variety of customer-facing and operational roles, which has strengthened my communication, problem-solving, and teamwork skills. I am especially effective in environments that require professionalism, adaptability, and a service-first mindset. I hold a Bachelor of Business Administration in Accounting and Ethics from Mid-America Christian University, graduating summa cum laude. I am seeking opportunities where I can combine administrative expertise, customer service, and accounting support to help an organization operate smoothly and effectively. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Finance & Accounting](https://jobicy.com/resume-category/accounting-finance.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Bank Reconciliation](https://jobicy.com/resume-skill/bank-reconciliation.md)[Bookkeeping](https://jobicy.com/resume-skill/bookkeeping.md)[Budgeting](https://jobicy.com/resume-skill/budgeting.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Compliance](https://jobicy.com/resume-skill/compliance.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Microsoft Word](https://jobicy.com/resume-skill/microsoft-word.md)[Office Administration](https://jobicy.com/resume-skill/office-administration.md)[Organizational Skills](https://jobicy.com/resume-skill/organizational-skills.md)[Payroll](https://jobicy.com/resume-skill/payroll.md)[Phone Support](https://jobicy.com/resume-skill/phone-support.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Quickbooks](https://jobicy.com/resume-skill/quickbooks.md)[Relationship Management](https://jobicy.com/resume-skill/relationship-management.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Scheduling](https://jobicy.com/resume-skill/scheduling.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[Typing](https://jobicy.com/resume-skill/typing.md) ## Education Dec 2020 Bachelor of Business Administration in Accounting and Ethics @ Mid-America Christian University Graduated with summa cum laude honors. ## Experience Apr 2025 - Present Remote Bookkeeper/Business Operations Support @ Tara Smith Counseling and Assessment Services, Inc. Restructured financial systems, established AR tracking and payment procedures, managed client payment arrangements, resolved billing discrepancies, reorganized chart of accounts, and implemented sustainable processes for audit readiness and compliance. Jan 2018 - Present Accounting Team Volunteer @ Victory Family Church Managed accounting processes for a large organization, handled multiple payment streams and reconciliations, analyzed financial data, conducted monthly and weekly reconciliations in QuickBooks and Excel, and resolved accounting errors across multiple locations. Nov 2020 - Apr 2025 Administrative Assistant @ Earlywine Park YMCA Processed accounts payable and receivable, managed deposits and bank reconciliations, prepared executive financial reports, maintained stakeholder and vendor relationships, resolved payment issues, managed executive calendars, and developed spreadsheet systems for budget tracking. 2016 - Oct 2020 Crew Member @ Sonic Drive-In Supported audit and compliance procedures, prepared teams for audits, maintained documentation, ensured machine calibration and maintenance standards, and helped minimize operational losses. 2012 - 2014 Cocktail Server @ Tradition Spirit Monitored inventory, improved customer retention through personalized service, contributed creative marketing ideas, increased sales, and collaborated with team members during event sales competitions. 2010 - 2012 Administrative Admin / Tech / Compliance Specialist @ CSL Plasma Managed pre-audit procedures, ensured compliance standards, educated clients on guidelines and health standards, supervised procedures, and maintained documentation for regulatory compliance. 2009 - 2010 Assistant Manager, Deli / Bakery @ Crest Foods Co., Inc. Managed deli and bakery operations and supported team and customer service functions. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Operations AssociateCanadaI am a customer operations and customer support professional with more than 6 years of experience helping customers across insurance, transportation, and retail environments. I have built my career around…](https://jobicy.com/cv/id148584.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) HR SpecialistChinaI am an HR professional with a strong focus on compensation, performance management, and organizational development. 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