# Human Rights & Wellness Program Manager Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills Arabic, EnglishAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a mission-driven professional with experience spanning human rights, wellness programming, community relations, and customer support. My work has centered on advocacy for Black, Brown, Queer, Trans, and disabled communities, with a strong focus on equity, inclusion, and compassionate service. In my current role as Interim Human Rights & Wellness Program Manager with The Divas With Disabilities Project, I help lead initiatives that create affirming spaces and advance intersectional representation. I have co-led the relaunch of Pride Ability, authored policy briefings, and partnered with universities and disability-focused organizations to support community impact. I bring hands-on experience in case management, stakeholder engagement, conflict resolution, and strategic planning. I have supported clients and families with intellectual and developmental disabilities, facilitated community engagement meetings, and helped coordinate mentorship and wellness programming. My background also includes more than a decade in administrative and customer support roles, where I developed strong skills in CRM tracking, document management, scheduling, benefits support, and issue resolution. I have worked in fast-paced environments that required precision, empathy, and clear communication. I am comfortable using tools such as Salesforce, Microsoft Office, Slack, and Tableau, and I value organized systems that improve service delivery and team coordination. My experience has taught me how to balance operational efficiency with a people-first approach. I hold a Bachelor of Science in Criminal Justice with a concentration in Human Service & Advocacy from the University of Southern New Hampshire. I am committed to using my education and professional experience to support communities, strengthen programs, and advance social justice. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[HR & Recruiting](https://jobicy.com/resume-category/hr.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Appointment Scheduling](https://jobicy.com/resume-skill/appointment-scheduling.md)[Client Support](https://jobicy.com/resume-skill/client-support.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Relationship Building](https://jobicy.com/resume-skill/relationship-building.md)[Salesforce](https://jobicy.com/resume-skill/salesforce.md)[Slack](https://jobicy.com/resume-skill/slack.md)[Strategic Planning](https://jobicy.com/resume-skill/strategic-planning.md)[Tableau Software](https://jobicy.com/resume-skill/tableau.md)[Time Management](https://jobicy.com/resume-skill/time-management.md) ## Education Sep 2020 - Sep 2023 Bachelor of Science in Criminal Justice, concentration in Human Service & Advocacy @ University of Southern New Hampshire President’s List recipient, Dean’s List recipient, member of National Society of Leadership and Success. ## Experience Aug 2024 - Present Interim Human Rights & Wellness Program Manager @ The Divas With Disabilities Project Spearhead initiatives reshaping perceptions of Black, Brown, Queer, Trans, and disabled identities; co-lead the relaunch of Pride Ability; author policy briefings; partner with universities; maintain client caseloads; coordinate with disability-focused foundations; facilitate community engagement meetings and mentorship programs. Jan 2026 - Feb 2026 Youth & Family Homelessness Prevention Case Manager @ The Arc of King County Supported youth and family homelessness prevention efforts; worked with individuals with intellectual and developmental disabilities and their families; demonstrated cultural competency, anti-racism awareness, and compassionate communication. Mar 2014 - Mar 2024 Administrative & Customer Support Specialist @ Robert Half Handled high-volume customer service and provider credentialing processes; scheduled travel and training; supported document management and CRM tracking through Salesforce; provided guidance on benefits, eligibility, and claims; streamlined appointment scheduling; processed daily transactions over $4,000; delivered front desk support and resolved issues. Sep 2018 - Oct 2018 Benefits & Customer Support Representative @ TTec UnitedHealthCare Provided benefits and customer support, assisting with provider and patient inquiries and service coordination. Jan 2018 - May 2018 Patient Service Representative @ Brightroot Delivered patient service support, including verification, documentation, scheduling, and front desk assistance. Aug 2017 - Dec 2017 Community Support Agent @ Ring Investigated and resolved provider and technical issues with a focus on user experience and support documentation. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Caregiver / Customer Service Representative / Floral DesignerUnited StatesI am a versatile and dependable professional with experience across transportation, healthcare, customer service, and creative work. 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