# Technical Support & Web Operations Specialist Location[Georgia](https://jobicy.com/resume-region/georgia.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills English, RussianAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a technical support and web operations specialist with more than 5 years of experience supporting commercial websites, e-commerce catalogs, and client-facing digital workflows. I work across WordPress, WooCommerce, 1C-Bitrix, Aspro, and OpenCart, helping teams keep websites stable, accurate, and easy to operate. I focus on issue triage, QA, and support request management. I diagnose website problems, reproduce user-path failures, clarify impact, set priorities, and turn vague requests into clear implementation tasks with acceptance criteria. I also handle web systems and content operations. My work includes CMS administration, product data imports and exports, landing page updates, form troubleshooting, checkout journey checks, and basic SEO settings such as robots.txt, sitemap.xml, and canonical tags. A large part of my work is coordinating communication between business users, clients, and technical stakeholders. I keep requests, statuses, deadlines, and next actions visible, and I help ensure that fixes are validated properly across desktop and mobile before release. I build reusable support assets to reduce repeated manual work. These include checklists, templates, update instructions, task trackers, SOPs, and knowledge-base style documentation that improve consistency and prevent errors. I am comfortable working remotely and supporting international workflows. I communicate in Russian natively and use English for written communication, documentation, and task coordination. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Web Analyst](https://jobicy.com/resume-category/web-strategy.md) ## Skills ### [CSS](https://jobicy.com/resume-skill/css.md)[Google Analytics](https://jobicy.com/resume-skill/google-analytics.md)[Google Docs](https://jobicy.com/resume-skill/google-docs.md)[Google Sheets](https://jobicy.com/resume-skill/google-sheets.md)[HTML](https://jobicy.com/resume-skill/html.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Mobile Testing](https://jobicy.com/resume-skill/mobile-testing.md)[PHP](https://jobicy.com/resume-skill/php.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Quality Assurance](https://jobicy.com/resume-skill/quality-assurance.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[WordPress](https://jobicy.com/resume-skill/wordpress.md) ## Education ![Sad](data:image/svg+xml;base64,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) The user has not yet completed this section ## Experience 2020 - Present Technical Support & Web Operations Specialist @ Independent Support day-to-day operation of commercial websites and e-commerce catalogs, including CMS updates, product data, forms, checkout journeys, landing pages, content changes, and basic SEO settings. Receive and structure business and client requests, clarify scope and impact, reproduce issues where possible, set priorities, and prepare clear implementation tasks and acceptance criteria. Run pre- and post-release checks across desktop and mobile, covering user paths, forms, navigation, content accuracy, links, visual consistency, and publishing quality. Coordinate resolution of website, form, email, and domain-related incidents with technical stakeholders while keeping requests, statuses, deadlines, and next actions visible. Create reusable support assets such as checklists, templates, update instructions, task trackers, and process notes. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Team LeaderAustriaI am a reliable and well-structured professional with many years of experience in customer service and team leadership. 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