# Operations Coordinator Location[Equatorial Guinea](https://jobicy.com/resume-region/equatorial-guinea.md)Rate, USD Not specifiedWork schedule Full Time, Contract, Part Time, Links Language skills English, SpanishAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a highly organized operations and administrative professional with more than 15 years of experience supporting business operations, coordinating projects, improving internal processes, and building strong relationships with clients, employees, and leadership teams. Throughout my career, I have been trusted to manage complex workflows, balance competing priorities, coordinate cross-functional teams, oversee documentation, improve operational efficiency, and solve problems before they become obstacles. My background spans HR operations, client success, commercial operations, education, compliance, and administration, which has allowed me to adapt quickly to new industries and contribute wherever structure, organization, and communication are needed. I thrive in remote environments where initiative, accountability, and attention to detail matter. I am known for bringing calm to busy teams, creating practical solutions, and taking ownership of responsibilities without waiting to be asked. In my current role as Benefits Coordinator, I support employees throughout the benefits lifecycle while maintaining accurate documentation, effective communication, and efficient HR operations. I also collaborate with internal stakeholders to resolve questions and improve administrative processes. Across my previous roles, I have led program operations, supported staffing and compliance functions, managed client relationships, coordinated projects, and strengthened systems and procedures. I bring a strong mix of operational leadership, administrative expertise, and client-focused service. I am passionate about continuous improvement and creating systems that help teams work more effectively. I am seeking long-term remote opportunities where I can contribute my experience in operations, administration, HR, and coordination. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[HR & Recruiting](https://jobicy.com/resume-category/hr.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Asana](https://jobicy.com/resume-skill/asana.md)[Benefits Administration](https://jobicy.com/resume-skill/benefits-administration.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Compliance](https://jobicy.com/resume-skill/compliance.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Employee Relations](https://jobicy.com/resume-skill/employee-relations.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[Microsoft 365](https://jobicy.com/resume-skill/microsoft-365.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Microsoft Outlook](https://jobicy.com/resume-skill/outlook.md)[Networking](https://jobicy.com/resume-skill/networking.md)[Operations](https://jobicy.com/resume-skill/operations.md)[Organization](https://jobicy.com/resume-skill/organization.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Process Optimization](https://jobicy.com/resume-skill/process-optimization.md)[Recruitment](https://jobicy.com/resume-skill/recruitment.md)[Slack](https://jobicy.com/resume-skill/slack.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[Trello](https://jobicy.com/resume-skill/trello.md)[Zoom](https://jobicy.com/resume-skill/zoom.md) ## Education Jan 2007 - Jul 2009 Associate's Degree in Medical Assisting Management @ Bradford School ## Experience Sep 2022 - Present Benefits Coordinator @ TNI The Network Support employees throughout the benefits lifecycle while ensuring accurate documentation, effective communication, and efficient HR operations. Coordinate benefits administration, maintain confidential employee records, research and resolve employee questions, improve administrative processes, review documentation for accuracy and compliance, and build trusted relationships through timely employee support. Aug 2024 - Present Director of Programs @ Champion Group Led educational program operations, coordinating teachers, clients, students, and daily business activities. Directed daily program operations across multiple classes and instructors, recruited and trained teaching staff, managed scheduling and reporting, built long-term client relationships, improved internal processes, and balanced teaching with leadership responsibilities. Mar 2020 - Dec 2023 HR & Operations Coordinator @ TotalEnergies Served as the primary liaison between TotalEnergies and multiple staffing agencies supporting retail fuel station employees. Coordinated employee documentation, onboarding, benefits, payroll oversight, and compliance, delivered employee training, improved recruitment procedures, standardized administrative processes, drafted reports and correspondence, and collaborated across departments to resolve workforce challenges. Jul 2018 - Feb 2020 Commercial Manager (Acting Service Delivery Manager) @ IPX Managed client relationships from proposal through implementation while coordinating projects and ensuring exceptional service delivery. Developed customized proposals, coordinated projects between clients and internal technical teams, maintained ongoing client relationships, temporarily assumed Service Delivery Manager responsibilities, and supported marketing initiatives. Apr 2016 - Jul 2018 Operations & Administrative Supervisor @ AkonDon Luis Promoted into an operational leadership role after demonstrating strong organizational and client management skills. Supervised daily administrative operations, coordinated internal workflows, improved policies and administrative systems, supported leadership through operational planning and team coordination, ensured projects stayed on schedule, and continued managing key client relationships. Jul 2014 - Apr 2016 Account Manager & Client Relations @ Don Luis Built long-term client relationships while coordinating services between customers and internal departments. Managed client communications and daily account support, coordinated requests across multiple departments, resolved issues while maintaining customer service, and maintained organized documentation and client records. Jul 2014 - Dec 2014 Administrative Coordinator @ Don Luis Selected to lead a company-wide records management initiative focused on customs compliance. Organized and verified historical customs documentation, improved record management processes and accessibility, ensured compliance with regulatory documentation requirements, and earned expanded responsibilities through reliability and attention to detail. Mar 2012 - Jul 2014 ESL Instructor @ SpaTeching Delivered customized English language instruction while developing lesson plans, assessments, and student evaluations for learners from diverse cultural backgrounds. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Caregiver / Customer Service Representative / Floral DesignerUnited StatesI am a versatile and dependable professional with experience across transportation, healthcare, customer service, and creative work. 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