# Team Leader Location[Austria](https://jobicy.com/resume-region/austria.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills English, German, RomanianAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a reliable and well-structured professional with many years of experience in customer service and team leadership. I have spent more than 10 years working in the hospitality sector in London, where I developed strong service, communication, and organizational skills. For the last 3 years, I worked as a Team Leader at Pret A Manger in London. In this role, I led and organized the team, supported customers directly, ensured service quality, managed daily workflows, handled cash responsibilities, and maintained hygiene and quality standards. Before that, I worked for 7 years as an Assistant Manager / Barista at a café in London. There I was responsible for customer service and sales, supporting management, preparing beverages, and training new employees. In Austria, I have also worked in cleaning services at Cleanos, where I carried out cleaning tasks independently and with great attention to detail. I am used to working responsibly, accurately, and largely on my own. I am highly customer-oriented, resilient, and organized. I enjoy working in structured environments where reliability, teamwork, and service quality are important. I am currently learning German at beginner level (A2.1) and practice it actively every day. I am available full time and flexible, including weekends. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Communication](https://jobicy.com/resume-skill/communication.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Employee Training](https://jobicy.com/resume-skill/employee-training.md)[Flexibility](https://jobicy.com/resume-skill/flexibility.md)[Organization](https://jobicy.com/resume-skill/organization.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Sales](https://jobicy.com/resume-skill/sales.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)[Team Management](https://jobicy.com/resume-skill/team-management.md)[Time Management](https://jobicy.com/resume-skill/time-management.md) ## Education 2022 - 2024 Bussiness management @ Education London College of Contemporary Arts (LCCA) – Business Management, London, United Kingdom 2021 - 2022 Cosmetology @ "Ana Aslan” College 2017 - 2021 High school @ Romania Sports High School “Banatul” ## Experience 2021 - 2024 Team Leader @ Pret A Manger Led and organized the team, provided active customer service, ensured service quality, organized daily workflows, handled cash and shift responsibilities, and maintained hygiene and quality standards. 2014 - 2021 Assistant Manager / Barista @ Café Provided customer service and sales support, assisted management, prepared beverages, and trained new employees. 2022 - 2025 Mitarbeiterin Reinigung @ Cleanos Performed cleaning tasks independently, worked reliably and accurately, and carried out duties mostly on her own. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Frontend Developer and Product ManagerSyriaI am a Frontend Developer and Product Manager from Damascus, Syria, currently pursuing a Bachelor’s degree in Information Technology Engineering at the Syrian Virtual University. 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