# Technical Support Representative

Location[Philippines](https://jobicy.com/resume-region/philippines.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes

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## About me

I am a customer service professional with more than 11 years of experience in technical support, outbound technical support, chat support, customer service, outbound sales, ticketing, and e-commerce support.

I have worked across telecommunications and customer service environments, where I handled high-volume customer interactions and supported clients through multiple communication channels.

My background includes troubleshooting technical issues, resolving complex customer concerns, and delivering accurate and efficient service while maintaining a strong focus on customer satisfaction.

I am experienced in working with ticketing systems, CRM-related processes, and handling sensitive customer information in line with security, compliance, and company policies.

I am known for being adaptable, detail-oriented, and communicative, with strong problem-solving skills and the ability to perform well in fast-paced settings.

I am committed to providing high-quality support and ensuring a positive customer experience through professionalism, efficiency, and attention to detail.

## Professional area

### [Customer Support](https://jobicy.com/resume-category/supporting.md)

## Skills

### [Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Communication](https://jobicy.com/resume-skill/communication.md)[CRM](https://jobicy.com/resume-skill/crm.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)

## Education

1989 - 1994  Bachelor of Science in Nursing  @  De Ocampo Memorial College

## Experience

May 2024 - Apr 2026  Technical Support Representative  @  Ocsi Cybertech Services Inc.

Provided technical support and customer service, handled troubleshooting, resolved customer concerns, and supported clients across multiple channels.

Jan 2019 - Apr 2024  Technical Support Representative  @  Results CX / Comcast

Delivered technical support and customer service for Comcast customers, including troubleshooting and issue resolution.

Jan 2018 - Dec 2018  Customer Service Representative  @  VXI / AT&T

Handled customer service inquiries and support tasks for AT&T.

Jul 2015 - Dec 2017  Customer Service Representative  @  Sitel Phils. / Virgin Media-Movers

Provided customer service support for Virgin Media-related accounts.

Sep 2014 - Feb 2015  Customer Service Representative  @  Concentrix / Amazon

Supported Amazon customers with service-related concerns and inquiries.

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