# Customer Support Agent Location[Brazil](https://jobicy.com/resume-region/brazil.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills English, PortugueseAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a Brazilian professional with experience in customer support, customer relationship management, and English teaching. I have worked in fast-paced service environments where clear communication, empathy, and problem-solving were essential. In my most recent roles, I handled customer service through chat and phone, supported users across online and offline channels, and performed ombudsman responsibilities. I also worked with chat moderation and support operations, which strengthened my ability to manage sensitive situations and maintain service quality. Earlier in my career, I spent many years teaching English to children, teenagers, and adults at different proficiency levels. I taught using communicative methods, prepared and graded exams, led tutoring sessions, and supported students in reading, writing, speaking, and conversation. I also worked as an instructor and guide in an exhibition setting, where I assisted visitors, led school tours, and helped non-Portuguese-speaking guests using fluent English. These experiences improved my public-facing communication skills and adaptability. My background includes strong proficiency in Microsoft Office, Google Apps, Salesforce, helpdesk systems, and CAT tools such as Trados, MateCat, and MemoQ. I am comfortable working with digital tools and structured workflows. I am based in Brazil and speak English fluently as well as native Brazilian Portuguese. I am looking for opportunities where I can combine customer support, communication, and service-oriented skills in a professional environment. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md) ## Skills ### [Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Empathy](https://jobicy.com/resume-skill/empathy.md)[Google Apps](https://jobicy.com/resume-skill/google-apps.md)[Google Docs](https://jobicy.com/resume-skill/google-docs.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Phone Support](https://jobicy.com/resume-skill/phone-support.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Public Speaking](https://jobicy.com/resume-skill/public-speaking.md)[Salesforce](https://jobicy.com/resume-skill/salesforce.md)[Training](https://jobicy.com/resume-skill/training.md) ## Education 2014 Bachelor's Degree in English Language and Literature @ Federal University of Espírito Santo (UFES) ## Experience May 2023 - Apr 2026 Ombudsman / Customer Support Agent @ Blaze (Foggo Entertainement Ltda) Customer service via chat and phone; support agent duties; ombudsman responsibilities; chat moderation. May 2020 - Dec 2023 Customer Relationship Agent @ Wine (W2W e-commerce de vinhos s.a.) Customer service through online and offline channels. Jun 2019 - Jan 2020 English Teacher / Instructor @ Centro Educacional Linus Pauling Taught English to children and teenagers from 6th grade to high school; prepared and graded exams; conducted tutoring sessions and advanced oral practice classes on Saturdays. Apr 2017 - Feb 2019 English Teacher / Instructor @ Centro Estadual de Idiomas (CEI) Taught English to teenagers and young adults from beginner to advanced levels using the communicative method. Aug 2017 - Aug 2018 English Teacher / Instructor @ Diana Simões Educational Center Taught English focusing on writing, reading, and conversation; minimum of 12 hours per month. Jul 2011 - Aug 2013 English Teacher / Instructor @ Uptime Consultants Taught English focusing on writing, reading, and conversation using the communicative methodology; minimum of 96 hours per month. Apr 2010 - Aug 2010 Instructor / Guide @ Instituto Sangari – Albert Einstein Exhibition Guided visitors through the exhibition and presented materials; led school group tours; assisted non-Portuguese speaking visitors using fluent English. Jan 2009 - Aug 2009 English Teacher @ IBEUV Taught English to children aged 8 to 10 at the basic level; 16 hours per month. 2008 - 2018 English Teacher / Instructor @ Private Tutoring Taught English to children and adults in reading, writing, and conversation; occasional Portuguese lessons for foreigners. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Frontend Developer and Product ManagerSyriaI am a Frontend Developer and Product Manager from Damascus, Syria, currently pursuing a Bachelor’s degree in Information Technology Engineering at the Syrian Virtual University. 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