# Customer Support Specialist

Location[Serbia](https://jobicy.com/resume-region/serbia.md)Rate, USD $20 / hourWork schedule Full Time, Links—Language skills English, SerbianAvailable for Hire Yes

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## About me

I am a motivated psychology student with strong written and verbal communication skills in both Serbian and English. I enjoy working with people and have gained practical experience through volunteer activities in fast-paced environments.

I have supported visitors and participants at public events and festivals, where I provided information, answered questions, and helped create a positive experience for attendees. I am comfortable interacting with diverse groups of people and handling customer-facing responsibilities.

I have also sold event tickets while maintaining accuracy in cash handling and customer service. These experiences have strengthened my attention to detail, multitasking ability, and teamwork skills.

I am a quick learner with strong problem-solving abilities and a passion for delivering outstanding customer support. I stay calm and professional when working under pressure and focus on resolving concerns in a friendly manner.

My background in psychology helps me communicate with empathy and understand people’s needs. I value active listening, clear communication, and a helpful attitude in every interaction.

I am currently studying for a Bachelor’s Degree in Psychology and am looking to apply my communication, support, and organizational skills in a customer support role.

## Professional area

### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Web Analyst](https://jobicy.com/resume-category/web-strategy.md)[Writing & Content Creation](https://jobicy.com/resume-category/writing.md)

## Skills

### [Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Empathy](https://jobicy.com/resume-skill/empathy.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)

## Education

Oct 2025 - Present  Bachelor's Degree in Psychology  @  Singidunum

## Experience

Mar 2022 - Present  Volunteer Support Assistant  @  Volunteer Activities

Assisted visitors and participants during public events and festivals, sold event tickets, provided information and guidance, resolved questions and concerns, and supported smooth event organization.

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