# Operations Manager | Project Manager Location[El Salvador](https://jobicy.com/resume-region/el-salvador.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a results-driven operations and strategy leader with more than 8 years of experience in high-growth, remote-first environments. I have built my career around improving performance, leading teams, and delivering measurable business outcomes. I have managed portfolios worth more than $37M and maintained a 98% client retention rate by combining strong relationship management with data-driven decision-making. My work has consistently focused on operational excellence, process improvement, and stakeholder alignment. I have led teams of 50+ people across multiple departments, supporting both day-to-day execution and long-term strategic goals. I am comfortable working with C-suite leaders, translating complex data into clear recommendations, and driving cross-functional initiatives. My background includes project coordination, operations supervision, client success, and workflow automation. I have used tools such as Power BI, Excel, Python, Smartsheet, Calendly, and ClickUp to improve efficiency, reduce manual errors, and increase visibility for leadership. I have also contributed to onboarding optimization, KPI tracking, and business review reporting, helping teams improve productivity and customer satisfaction. Across my roles, I have consistently focused on building scalable processes and enabling teams to perform at a higher level. I am currently pursuing a B.S. in Business Administration and continue to strengthen my expertise through certifications in customer success, data analysis, leadership, and project planning. I am looking for opportunities where I can apply my operations, project management, and strategic leadership experience to create meaningful impact. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Developer & Engineer](https://jobicy.com/resume-category/dev.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Automation](https://jobicy.com/resume-skill/automation.md)[Client Retention](https://jobicy.com/resume-skill/client-retention.md)[CRM Automation](https://jobicy.com/resume-skill/crm-automation.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Onboarding](https://jobicy.com/resume-skill/onboarding.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Python](https://jobicy.com/resume-skill/python.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Strategic Planning](https://jobicy.com/resume-skill/strategic-planning.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md) ## Education Expected Nov 2026 B.S. in Business Administration @ MCA Business School ## Experience Jun 2025 - Jun 2026 Operations Project Coordinator @ Dawn to Dusk Solar Owned full project lifecycle for 100+ concurrent solar installations, coordinated field, design, and client teams, reduced delivery timelines by 15%, improved CSAT by 35%, and built executive-facing operational dashboards. Mar 2023 - Jun 2025 Operations & Project Manager @ RSM US Managed a $37M+ portfolio across 150+ enterprise accounts, achieved 98% client retention, led process automation initiatives, supported C-level executives, and standardized performance tracking frameworks. Mar 2020 - Feb 2023 Operations Supervisor @ Webhelp Led operations across 3 departments with 50+ employees, met KPI and productivity targets, improved profitability by 12%, redesigned onboarding programs, and delivered business reviews to senior stakeholders. Nov 2017 - Feb 2020 Operations Supervisor @ Teleperformance Managed a high-performance team, achieved 100% of KPI and revenue targets, and improved client experience by streamlining escalation workflows. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Marketing Operations / Localization / Content Coordination Candidate / Technical TranslatorArgentinaI am a result-oriented professional with more than 15 years of experience supporting international teams through project coordination, content adaptation, and high-precision bilingual workflows. My background combines translation, localization, transcreation,…](https://jobicy.com/cv/id148840.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Cybersecurity InternSri LankaI am a Computer Networks and Cybersecurity undergraduate with a strong foundation in network security, system administration, and cybersecurity fundamentals. 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