# Operations Program Manager Location[Costa Rica](https://jobicy.com/resume-region/costa-rica.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills English, SpanishAvailable for Hire Yes Hire me Save Log in to save * ## About me I am an operations professional with more than 15 years of experience in commercial operations, procurement, supply chain execution, construction projects, and process improvement. I have supported complex workflows and helped turn them into clear, reliable processes that improve delivery and reduce operational risk. I have managed operations supporting US$60M+ in government procurement programs, 25 concurrent contracts, and more than 350 B2B customer accounts. My work has involved coordinating purchasing, suppliers, customs, logistics, warehousing, documentation, quality compliance, invoicing, and final delivery across multiple countries. I am especially strong in business operations, program management, vendor coordination, workflow optimization, and documentation control. I focus on improving execution, strengthening communication between stakeholders, and building systems that help teams work more efficiently. In my recent consulting work, I have supported commercial operations for multiple clients by improving sales follow-up, quotation flow, supplier communication, CRM workflows, and customer tracking. I also use AI-assisted productivity tools, templates, and structured processes to reduce manual work and improve response speed. Previously, I spent several years as a Business Operations Specialist, where I helped standardize product catalogs, ordering workflows, and reporting processes. I also coordinated international procurement and improved inventory planning, customer service execution, and supplier coordination. Earlier in my career, I worked in B2B sales and construction project coordination, where I grew regional sales significantly and supported large-scale coating projects. I bring a practical, execution-focused approach and a strong ability to align commercial goals with operational delivery. ## Professional area ### [Management & Operations](https://jobicy.com/resume-category/management.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [CRM Management](https://jobicy.com/resume-skill/crm-management.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Forecasting](https://jobicy.com/resume-skill/forecasting.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Sales Operations](https://jobicy.com/resume-skill/sales-operations.md)[SAP](https://jobicy.com/resume-skill/sap.md)[Shopify](https://jobicy.com/resume-skill/shopify.md)[Slack](https://jobicy.com/resume-skill/slack.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Trello](https://jobicy.com/resume-skill/trello.md)[Vendor Management](https://jobicy.com/resume-skill/vendor-management.md) ## Education Jan 2007 - Nov 2011 Bachelor’s Degree in Business Administration @ Universidad Metropolitana Castro Carazo ## Experience Jan 2025 - Present Business Operations Consultant @ Independent Coordinated commercial operations across three business engagements, improving sales follow-up, quotation flow, supplier communication, and workflow consistency through structured processes and customer tracking. Improved customer engagement and lead management by implementing CRM workflows, structured follow-up processes, Meta Ads support, Shopify updates, and AI-assisted productivity tools. Supported daily sales operations by preparing quotations, tracking customer requests, coordinating service details, and improving communication between clients, suppliers, and internal stakeholders. Built and improved digital sales processes by connecting customer messaging, product information, campaign performance, and operational follow-up. Reduced manual work and improved response speed by using AI tools, templates, and structured processes for customer communication, reporting, and administrative execution. Aug 2019 - Jan 2025 Business Operations Specialist @ Quality Store | Arrow | Pabilos y Cordeles Hércules | DALSA Managed operational execution for 25 concurrent government procurement contracts, coordinating purchasing, suppliers, customs, logistics, warehousing, documentation, quality compliance, invoicing, and final delivery. Supported US$60M+ in government procurement programs by maintaining documentation accuracy, coordinating cross-functional stakeholders, and ensuring delivery compliance. Reduced contract delivery issues to only four returns over seven years by improving documentation control, quality reviews, supplier coordination, and internal execution workflows. Coordinated international procurement across suppliers in China, Chile, Guatemala, and Peru by managing forecasting, purchasing, production follow-up, shipping, customs, and inventory planning. Standardized product catalogs, product codes, ordering workflows, and reporting processes to support more than 350 B2B customer accounts across multiple business lines. Increased business growth by more than 350% during COVID by improving product availability, supplier coordination, purchasing decisions, and commercial execution. Improved inventory and customer service execution by identifying slow-moving products, reorganizing product availability, and supporting better purchasing and sales decisions. 2010 - 2019 B2B Sales & Construction Project Coordinator @ Sur Química Grew regional sales from ₡8M to ₡85M by expanding customer relationships, improving territory coverage, coordinating project execution, and supporting commercial planning. Coordinated construction coating projects with budgets approaching US$500,000, managing materials, schedules, client communication, logistics, and approximately 80 field personnel. Supported project execution from initial customer request to final delivery by coordinating technical recommendations, quotations, product availability, site requirements, and operational planning. Built long-term B2B relationships with contractors, developers, project managers, and commercial clients by providing consistent follow-up, technical support, and reliable execution. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Senior Full Stack EngineerBrazilI am a Senior Full Stack Engineer and hands-on Tech Lead with more than 7 years of experience building web and mobile products. 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