# Customer Service Specialist Location[Angola](https://jobicy.com/resume-region/angola.md)Rate, USD $10 / hourWork schedule Full Time, Volunteer, Links—Language skills English, PortugueseAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a responsible, creative, and honest professional with strong communication and presentation skills. I adapt easily to new work environments and enjoy working collaboratively as part of a team. My background includes customer service in an online gaming platform, where I support users quickly and effectively, investigate issues on the back end, and help resolve account and payment-related problems. I also handle withdrawal approvals, identify malicious users, and assist with password and recharge issues. In addition to customer support, I have experience in commercial and administrative leadership. I have directed commercial department activities, aligned operations with strategic objectives, evaluated results, monitored performance indicators, and contributed to business planning. I also worked as a professional English teacher, teaching English at all levels. This experience strengthened my communication, explanation, and interpersonal skills. My education includes high school studies in physical and biological sciences, as well as a basic informatics course. I am comfortable using digital tools such as Microsoft Office, social media, online gaming platforms, and Primavera Commercial Manager. I am a native Portuguese speaker and speak English at an advanced level. I am based in Luanda, Angola, and I am open to opportunities where I can contribute through customer support, administration, communication, and teaching. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Interpersonal Skills](https://jobicy.com/resume-skill/interpersonal-skills.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Organization](https://jobicy.com/resume-skill/organization.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Social Media](https://jobicy.com/resume-skill/social-media.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md) ## Education Jan 2011 - Dec 2016 High School Diploma in Physical and Biological Sciences @ Acacia High School Completed secondary education in Windhoek, Namibia, with a focus on physical and biological sciences. Jan 2018 - Feb 2020 Basic Informatics Course @ Training Center IF GOD WANTS Completed a basic informatics training course. ## Experience 2023 - Present Customer Service Specialist @ Customer Service Online Gaming Platform Respond to users quickly and effectively, investigate issues on the back end, approve user withdrawals, identify malicious users, support password changes, assist with CPF/PIX accounts, handle pending or failed recharges, and communicate with payment channels regarding withdrawals and top-ups. Jul 2020 - Oct 2021 Commercial and Administrative Director @ MT Bacala Group Directed commercial department activities and policies, aligned the area with company strategic objectives, evaluated results, monitored performance indicators, and developed a business plan to meet goals. Sep 2022 Professional English Teacher @ Be Ready-English Academy Taught English at all levels. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) 5th Grade TeacherUnited StatesI have seven years of experience working in fast-moving, people-first environments where clear communication and follow-through matter. I am comfortable building trust quickly, staying calm under pressure, and handling responsibilities…](https://jobicy.com/cv/id148858.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Success ManagerUnited StatesI am a Customer Success Manager with an engineering background, and I enjoy building the systems I manage. 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