# People Operations Leader Location[Costa Rica](https://jobicy.com/resume-region/costa-rica.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills English, SpanishAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a people-focused operations leader with more than 10 years of progressive experience in employee onboarding, interviewing, training, leadership, process improvement, and operational excellence. I have grown through multiple promotions, moving from Data Entry Specialist to Trainer, Team Lead, and Billing/AR Supervisor. This progression reflects my ability to learn quickly, take ownership, and deliver consistent results in fast-paced environments. I have supervised a team of about 15 employees in a 600-employee organization, interviewed approximately 40 candidates, and trained more than 30 new employees. I also led a fully remote team while maintaining strong accuracy and performance standards. My experience includes developing SOPs, creating process maps, supporting compliance, and improving workflows through Lean Six Sigma initiatives. One of my key achievements was reducing operational errors by 70% within five weeks. I am comfortable working across HR administration, employee experience, performance coaching, learning and development, and administrative support. I also have hands-on experience with Salesforce, Oracle, Microsoft Office, Outlook, Teams, SharePoint, and Google Workspace. I am currently completing a Bachelor’s Degree in Clinical Psychology, and I also hold education in Teaching English as a Second Language, Lean Six Sigma Green Belt training, and Neuroscience Coaching. I speak English fluently and Spanish natively, and I am available for international travel. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[HR & Recruiting](https://jobicy.com/resume-category/hr.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Coaching](https://jobicy.com/resume-skill/coaching.md)[Compliance](https://jobicy.com/resume-skill/compliance.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Employee Relations](https://jobicy.com/resume-skill/employee-relations.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Microsoft Outlook](https://jobicy.com/resume-skill/outlook.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Oracle](https://jobicy.com/resume-skill/oracle.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Quality Assurance](https://jobicy.com/resume-skill/quality-assurance.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Salesforce](https://jobicy.com/resume-skill/salesforce.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)[Training](https://jobicy.com/resume-skill/training.md) ## Education Jan 2023 - Present Bachelor's Degree in Clinical Psychology @ Universidad Central Currently completing a bachelor’s degree. Mar 2007 - Apr 2017 Bachelor's and Licentiate in Teaching English as a Second Language @ University of Costa Rica Feb 2020 - Oct 2020 Lean Six Sigma Green Belt @ MAPPO Consultores Certification/training in process improvement. ## Experience 2016 - 2021 Data Entry Specialist / Trainer / Team Lead / Billing/AR Supervisor @ AYA Healthcare Promoted three times; supervised daily operations and performance of a 15-person team; conducted interviews, onboarding, orientation, and training; delivered weekly meetings, one-on-one coaching, and performance reviews; participated in employee separation processes; developed SOPs and process maps; used Salesforce, Oracle, Outlook, Teams, SharePoint, Excel, and Google Workspace daily. 2010 - 2011 Customer Service Representative @ Bell Canada Delivered outstanding customer service and exceeded sales goals through consultative communication. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) 5th Grade TeacherUnited StatesI have seven years of experience working in fast-moving, people-first environments where clear communication and follow-through matter. 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